CAM Manager

Gera Developments · India

Job Purpose

• Responsible for effectively distributing customer complaints to the appropriate CAM frontend teams for quick resolution.
• Arrange customer appointments for issue resolution.
• Process and track all CAM-related expenses across project sites.
• Escalation management for CAM/WAP queries
• Document maintenance and hygiene

Roles & Responsibilities

• Process bills and ensure timely monthly reconciliations.
• Coordinate with teams for timely and qualitative closure of customer issues.
• Track expenses by project, prepare maintenance budgets, and monitor budget vs. actuals.
• Prepare and document consumables and consumption details monthly.
• Maintain all documentation and ensure audit compliance.
• Prepare and maintain all systems AMCs, warranties, and condominium handover folders.
• Ensure smooth client interaction, follow through on complaints, and maintain detailed documentation.
• Prepare PM work schedules and ensure follow-through for all relevant sites.
• Distribute customer complaints to frontend personnel and ensure resolution within TAT.
• Arrange customer availability and support frontend personnel in attending to complaints.
• Handle all customer correspondence and provide timely updates.
• Track project learnings and submit reports to HOD for analysis.
• Take on additional tasks and learning opportunities as assigned by the HOD.

Qualifications

1. DEE or BE Electrical
2. High integrity, commitment, and honesty.
3. Excellent communication skills and tech-savvy.
4. Analytical mindset to generate insights from reports.
5. Strong adherence to processes and systems.