Billing operations executive

Senior Executive - Billing Operations

Location: Bangalore

Reporting to: Senior Manager – Order to Cash

About the Role

The Billing Operations Executive will manage end-to-end customer invoicing, submission and collections for a cohort. The role ensures invoices are accurate, compliant, timely, and aligned with customer contracts while partnering closely with Sales and Account Managers.

Key Responsibilities

Billing Operations

Generate customer invoices accurately and on time. Validate supporting documents before billing. Verify pricing, taxes, discounts and approvals. Process recurring and milestone-based billing. Prepare debit notes and credit notes. Ensure GST-compliant invoicing.

Billing Validation

Review:

Customer contracts Purchase Orders Work Orders Billing milestones Rate cards Customer master data

Ensure no billing errors prior to invoice generation.

Customer Coordination

Coordinate invoice revisions where required. Share invoice copies and supporting documents. Support customer onboarding for billing. Support in collections follow up

Internal Coordination

Partner with:

Sales Account Managers Product teams Accounts Receivable

to resolve billing exceptions.

Revenue Support

Identify uninvoiced transactions. Monitor pending billings. Escalate revenue leakage risks. Ensure all completed services are invoiced.

Compliance

Maintain complete documentation for:

Contracts Approvals Audit requests

Skills Required

Strong understanding of invoicing Knowledge of GST Excellent attention to detail Strong Excel skills ERP experience (Zoho preferred) Good communication skills Ability to coordinate with multiple stakeholders Strong process orientation

Preferred Qualifications

B. Com / M. Com / MBA Finance 2–5 years of billing or finance operations experience Experience in Saa S, consulting or services industry preferred