Senior Manager Contact Centre Operations

JOB TITLE Senior Manager, UK Contact Centre Operations LOCATION Chennai, India (Work from Office) | UK Business Hours (2:00 PM - 11:00 PM IST) EMPLOYMENT TYPE Full-Time | Permanent Web Link : LinkedIN : ABOUT US IRIS KPO Resourcing is the Global Capability Centre of IRIS Software Group (UK), a leading provider of software solutions for accountancy, payroll, HR, and education sectors. We're building a world-class customer operations team to deliver exceptional service to our UK-based customers. Are you an experienced operations leader ready to drive excellence in a dynamic, fast-paced environment? We're seeking a Senior Manager to lead our UK Customer Contact Centre Operations and transform customer experience through operational innovation. THE ROLE As Senior Manager of UK Contact Centre O