Call Center Manager - Product Sales

Elitez India · Mumbai, India

Job Title: Call Center Manager - Product Sales

Location: Thane

Years of Exp: 8+ years

We are seeking a highly strategic and motivated Sales Manager (Call Center) with regional

expertise to establish and successfully grow our call center operations in Mumbai, India.

We create and sell beauty-related and pharmaceutical products through our ecommerce platforms.

Responsibilities:

Managing the daily operation of the call center to meet sales targets and in line with the Company's objectives and strategies:

• Develop procedures and policies for the sales team to ensure target achievement.
• Set key performance indicators (KPIs) for the team to meet sales targets.
• Create effective call scripts and sales promotions to attract and engage customers.
• Analyze sales data to improve processes, ensure proper resource allocation, and maximize efficiency and customer satisfaction.
• Monitor random calls to enhance quality, minimize errors, and track operational performance.
• Ensure all relevant communications and data are updated and recorded accurately.
• Review staff performance, identify coaching needs, and plan coaching sessions.
• Handle the most complex customer complaints or inquiries.
• Support subordinates in resolving difficult issues and provide appropriate directions.
• Evaluate staff on KPIs at year-end and set new KPIs for the following year.
• Prepare daily sales reports.
• Motivate and retain staff.

Requirements:

• 8+ years in Tele-Sales (Outbound)
• Young, fast action, dynamic & professional in actions;
• Proficient in English with 6 years of experience in a similar position, managing teams of

50 or more members.

• Strong coaching and leadership skills, with the ability to motivate employees and communicate effectively at all organizational levels.
• Experience in team management systems, with strong analytical thinking and a data-driven approach to evaluation.
• Highly responsible towards sales task
• Familiarity with a startup environment and strong reporting skills are preferred