Customer relationship management manager

IDare - Support, Safety And Wellness · Bangalore, India

We’re Hiring! Join a Purpose-Driven Team

At i Dare, we are more than just a company—we are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a safe, supportive environment where healing and wellness can thrive.

We’re seeking a self-motivated, compassionate CRM Lead to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring.

Responsibilities:

1. CRM & Funnel Ownership Own and manage the complete lead funnel: inquiry → engagement → scheduling → conversion → follow-up Define and track funnel stages, SLAs, and response benchmarks Ensure consistent handling of leads across services

2. Lead Performance & Analytics Track lead sources (Meta, Google, website, partnerships, referrals, events) Analyse conversion rates, drop-offs, and response timelines Share regular reports and insights with marketing and leadership

3. Team Leadership & Coordination Manage and coach the Response & Engagement team Set call/chat quality standards, scripts, and follow-up protocols Coordinate with therapists, counsellors, legal experts, marketing and operations teams

4. CRM Systems & Data Governance Ensure accurate lead tagging, segmentation, and documentation Work with CRM Admin/Tech to maintain automations and integrations Maintain clean, compliant, and reliable CRM data

5. CRM Process Improvement Identify gaps in lead handling and user experience Implement automation, re-engagement flows, and process optimisations Support scaling of lead volume without compromising quality Regular quality checks of the response team & monitoring

Requirements: Bachelor/master's degree in marketing or a related field;
CRM certifications are valued. 4–6 years of experience in CRM, sales operations, customer success, or lead management. preferably in service sector Proficiency with CRM tools and platforms;
strong data hygiene andgovernance practices. Data-driven mindset paired with empathetic, customer-focused communication. Excellent written and verbal communication;
proven ability to collaborate cross-functionally. Hands-on experience in team leadership, mentoring, and coaching. Demonstrated leadership, problem-solving, and decision-making abilities in fast-paced environments. Proactive, adaptable, and solutions-focused with a strong sense of ownership and accountability.

Why Join Us: Opportunity to work in a dynamic and innovative environment. Competitive salary and benefits package. Room for growth and professional development. Joining a team dedicated to making a positive difference in society, where you'll have the chance to pioneer innovative solutions in addressing and combating abuse.

If you're looking to be part of something meaningful, to work in a supportive and inclusive environment, and to make a tangible impact on society, then i Dare is the place for you. Join us in our mission to build a safer and healthier world for all.