School Success Manager

PrepGraph · India

Job Title: School Success Manager – EdTech / School Partnerships

Company: PrepGraph Private Limited

Location: Haryana / Hisar Region

Employment Type: Full-Time

Work Model: Regional Field + Remote Coordination

PrepGraph is an AI-powered Academic Intelligence and Personalized Learning Platform designed to help schools identify learning gaps, personalize student learning, support teachers, and improve academic outcomes.

As we expand our school partnerships across India, we are looking for a School Success Manager who can take ownership of schools after commercial closure and ensure successful onboarding, activation, adoption, engagement, and long-term retention.

This is not a traditional customer-support role.

The School Success Manager will act as the primary relationship and implementation owner for assigned schools, working closely with principals, coordinators, teachers, parents, students, and PrepGraph's internal technical and sales teams.

You will be responsible for taking a school from:

Agreement → Onboarding → Teacher Training → Student Activation → Adoption → School Success → Renewal

The role will combine remote account management with regular school visits across the assigned region , particularly during rollout, training, low-adoption interventions, and management reviews.

• Own assigned school accounts after completion of the sales process.
• Conduct school kickoff and implementation planning.
• Coordinate collection of student, teacher, class, and onboarding information.
• Ensure school, teacher, and student accounts are successfully configured.
• Coordinate and conduct teacher onboarding and training.
• Support student and parent onboarding activities.
• Manage school launch and activation milestones.
• Track student activation, engagement, and platform usage.
• Identify low-usage schools or classes and implement corrective action.
• Build strong relationships with principals, directors, coordinators, and teachers.
• Act as the primary point of contact for school-related operational issues.
• Coordinate technical issues with PrepGraph's product and engineering teams.
• Conduct periodic school performance and adoption reviews.
• Collect structured feedback from schools and communicate insights internally.
• Identify renewal risks and expansion opportunities.
• Maintain complete account records, follow-ups, issues, and next actions in the CRM.
• Travel to schools within the assigned territory when physical support is required.

You will be measured on outcomes such as:

• Schools launched on schedule
• Student activation rate
• Student engagement and active usage
• Teacher participation
• School satisfaction
• Resolution of implementation issues
• School health and adoption
• Retention and renewal readiness
• Expansion within existing school accounts

A signed school is not considered successful until students and teachers are actively using PrepGraph and school management is seeing value.

We are looking for someone with approximately 2–5 years of experience in one or more of the following:

• EdTech
• SaaS Customer Success
• School Relationship Management
• Institutional Account Management
• Education Partnerships
• School Operations
• B2B Client Success

Experience working directly with schools, principals, teachers, or education institutions will be strongly preferred.

• Strong relationship-management skills
• Excellent follow-up and execution discipline
• Ability to communicate confidently with school principals and management
• Strong English and Hindi communication
• Teacher training / presentation ability
• Problem-solving mindset
• CRM and account-management discipline
• Comfortable working with dashboards and usage data
• Basic technical understanding of web-based applications
• Strong Microsoft Excel / Google Sheets skills
• Ability and willingness to travel within the assigned region

• Takes ownership instead of simply forwarding problems
• Can independently manage multiple school accounts
• Is comfortable visiting schools and interacting with senior stakeholders
• Can work equally well with teachers, management, students, and internal technical teams
• Notices adoption problems before customers escalate them
• Is persistent without being aggressive
• Is highly organized and data-driven
• Enjoys converting implementation plans into measurable outcomes

This is not primarily:

• Telecalling
• Customer support
• Sales prospecting
• Technical support
• Administrative coordination

It is an end-to-end School Customer Success role with accountability for implementation, adoption, relationship health, and retention.

The role will manage schools remotely for routine communication, adoption monitoring, reporting, and issue coordination.

Physical school visits will be expected for activities such as:

• Initial rollout
• Teacher onboarding
• Student activation
• Important management meetings
• Low-adoption intervention
• Parent or teacher awareness sessions
• Critical escalations
• Renewal and expansion discussions

You will have the opportunity to work directly with schools implementing AI-powered personalized learning and help shape how technology is successfully adopted within real classrooms.

This is an execution-heavy role with direct visibility into student adoption, teacher engagement, school outcomes, and customer growth.

If you have experience managing schools or institutional customers and enjoy taking ownership from onboarding through measurable success, we would like to hear from you.

• Apply through LinkedIn with your CV and a short note describing your experience working with schools, EdTech, SaaS, or institutional clients.