Remote Central Operations Quality Leader

Sharecare · Juneau, United States

Sharecare is seeking a Quality Support Manager to oversee Leads and Specialists across three remote Central Operations queues. You will ensure targets for turnaround times and backlogs are met, while supporting field operations and cross-functional partners to drive client satisfaction.

Lead onboarding, training, and ongoing coaching; drive process improvements and documentation updates to sustain operational excellence in a HIPAA-compliant environment.