Customer Service Representative

Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Job ID: 814398Job Title: Renewal CoordinatorLocation: 311 W Washington St., Ste 103 Indianapolis, IN 46204Work Arrangements: OnsiteInterview: Webcam only
Job Description:The Licensing Renewal Coordinator manages the renewal and reinstatement of resident and non-resident insurance producer, consultant, and agency licenses, ensuring compliance with Indiana state laws, regulations, and department policies.Key Responsibilities• Review and process license renewal and reinstatement applications, including civil, criminal, and administrative background documentation.• Determine applicant eligibility and verify potential disqualifications using state and industry databases.• Guide applicants through licensing reinstatement requirements, waiver forms, examinations, and progress tracking.• Coordinate with internal departments, external agencies, and vendors such as Vertafore/Sircon, NIPR, and FINRA.• Troubleshoot licensing system issues and support process improvements.• Respond to licensing inquiries and maintain renewal and reinstatement information on the IDOI website.• Assist with continuing education extensions, retirement exemptions, and receptionist coverage as needed.Required Qualifications• High school diploma or equivalent.• Minimum 2 years of customer service experience in a business or professional environment.• Minimum 2 years of practical experience with Microsoft Office, including Word, Excel, and Teams.Preferred Qualifications• Experience in the Life, Accident & Health (LAH) or Property & Casualty (P&C) insurance industry.• Previous experience in a call center environment. xzbcwsv • Strong communication, organizational, problem-solving, and attention-to-detail skills.