E-commerce operations & customer support executive - shopify

We are looking for a motivated, organised, and customer-focused E-commerce Operations & Customer Support Executive to join our growing and dynamic team at Conor.

In this role, you will support the smooth day-to-day operations of our e-commerce business while ensuring our customers receive excellent service. You will be involved in managing customer enquiries, processing and coordinating orders, handling Shopify-related tasks, and working closely with the team to keep our online operations running efficiently.

Key Responsibilities:

Manage day-to-day e-commerce and operational activities Manage and process orders through Shopify Respond to customer enquiries and provide excellent customer support Coordinate order processing, fulfilment, shipping, and delivery-related tasks Assist with Shopify product, order, customer, and store management Handle customer issues, returns, exchanges, and order-related queries Support general e-commerce and administrative tasks Communicate effectively with customers, suppliers, shipping partners, and team members Identify operational issues and help find practical solutions Help ensure a smooth and positive customer experience

Ideal Candidate:

Previous experience working with e-commerce platforms, specifically Shopify, is required Good understanding of Shopify order management and day-to-day store operations Previous experience in e-commerce operations, customer support, or online retail Strong communication and customer service skills Well-organised and able to manage multiple tasks efficiently Good problem-solving skills and strong attention to detail Comfortable working with online tools, systems, and e-commerce software Able to work independently and take ownership of assigned tasks Positive attitude, willingness to learn, and ability to work as part of a team