Head of Operations

Job Title: Operations Head Experience: 10-15 Years Location: Wonderla Kochi Park About the Role We are looking for an experienced Operations Head to lead end-to-end park operations at our Kochi location. This role requires strong leadership, operational excellence, and a sharp focus on guest experience, safety, and efficiency in a high-footfall environment. Key Responsibilities Own and manage daily park operations ensuring safety, efficiency, and cost control Lead large multi-functional teams across operations, guest relations, security, housekeeping, and transport Drive guest experience excellence across rides, restaurants, and facilities Manage crowd control, emergency handling, and conflict resolution Ensure safety compliance , training, and operational SOP adherence Analyze NPS, guest feedback, and online reviews to improve service ratings Manage VIP, special-needs, and high-value guest interactions Oversee budgets, staffing, scheduling, and performance reviews Coordinate with external partners including security agencies and fleet vendors Requirements 10–15 years of experience in Operations leadership Proven experience as Operations Head / Mall Manager / Hotel Manager / Guest Relations Head or similar Strong expertise in crowd management, safety operations, and service excellence Hands-on experience with NPS and customer feedback systems Excellent leadership, problem-solving, and communication skills Ability to work flexible hours , including weekends and holidays Qualifications MBA / Any Graduate Degree Preferred: Hospitality, Tourism, Business Administration Language Proficiency English & Malayalam– Mandatory