Senior Manager – B2B International Holidays & Global Agent Network

CityLaila · Bangalore, India

Senior Manager – B2B International Holidays & Global Agent Network

CityLaila Global Travel is looking for an experienced B2B travel professional to build and lead our B2B international holiday business from our Bengaluru office.

This is not just a travel-agent sales position.

We are looking for somebody who can take complete ownership of:

Agent acquisition → agent activation → enquiry → quotation → package conversion → supplier coordination → payment → booking → repeat business.

The successful candidate should already understand the Indian B2B travel ecosystem and ideally have relationships with travel agents, DMCs, suppliers and tourism partners in India and international markets.

What You Will Own

1. B2B Travel Agent Network

Build and grow CityLaila's network of travel agents across:

India

UAE

GCC

Southeast Asia

Europe

Africa

Other international markets

Responsibilities include:

Identify potential travel agents.

Contact and onboard new B2B partners.

Conduct online and offline agent meetings.

Create strong relationships with agency owners and decision-makers.

Activate newly registered agents.

Re-engage inactive agents.

Generate repeat bookings from existing agents.

Organize agent presentations, webinars and product-training sessions.

Represent CityLaila at travel trade events and networking opportunities.

We are particularly interested in candidates who already have an active network of travel agents.

2. International Holiday Packages

The candidate should have strong practical knowledge of international holiday packages including:

Europe, Switzerland, France, Italy, Spain, Greece, Austria, Germany, UK, Turkey, GCC & Middle East

UAE, Saudi Arabia, Oman, Qatar, Bahrain, Jordan, Asia, Thailand, Singapore, Malaysia, Vietnam

Indonesia/Bali, Japan, South Korea, Hong Kong, Indian Ocean & Premium Leisure, Maldives

Mauritius, Seychelles

Knowledge of additional destinations will be an advantage.

3. Package Sales & Quotations

You will be responsible for ensuring B2B agents receive fast, competitive and accurate quotations.

You should understand:

FIT packages

Group packages

Hotels

Flights

Sightseeing

Transfers

Attractions

Visas

Travel insurance

Meal plans

Tour guides

SIC/private transfers

Honeymoon packages

Family holidays

Luxury holidays

Corporate and incentive travel

You should be capable of reviewing an itinerary and immediately identifying whether the routing, hotel selection, activities and pricing make commercial sense.

4. DMC & Supplier Network Development

You will continuously identify and negotiate with:

International DMCs

Hotels

Attraction suppliers

Transfer companies

Visa partners

Destination specialists

Ground-handling companies

Responsibilities include:

Negotiate B2B rates.

Compare multiple suppliers.

Improve margins.

Develop credit arrangements where commercially appropriate.

Identify backup suppliers.

Resolve supplier disputes.

Track supplier performance.

Build direct destination relationships.

We want somebody who thinks:

Can we buy this better, package it better and sell it better?

5. B2B Sales & Revenue Ownership

This is a commercially accountable position.

You will own:

Monthly B2B sales.

Gross profit.

Agent activation.

Repeat bookings.

Conversion rate.

Outstanding collections.

Destination-wise performance.

Sales pipeline.

You should be comfortable working with ambitious revenue and gross-profit targets.

6. Lead & CRM Management

Every B2B enquiry must be properly managed.

Responsibilities include:

Monitor incoming agent enquiries.

Ensure enquiries are assigned immediately.

Track quotation turnaround time.

Monitor follow-ups.

Review lost enquiries.

Identify reasons for lost bookings.

Maintain accurate CRM stages.

Track agent activity.

Maintain complete booking history.

No important enquiry should disappear because somebody forgot to follow up.

7. Team Leadership

You will eventually lead a B2B international-holiday team consisting of functions such as:

Senior Manager – B2B International Holidays

↓

B2B Sales Executives

↓

International Package Specialists

↓

Itinerary / Quotation Support

↓

B2B Agent Coordination

You will:

Set targets.

Allocate leads.

Review quotations.

Conduct daily sales reviews.

Conduct weekly pipeline meetings.

Train team members.

Improve destination knowledge.

Monitor follow-ups.

Review performance.

Coach underperforming employees.

8. Financial & Collection Discipline

This is extremely important.

The candidate must maintain strict controls around:

Agent credit.

Outstanding payments.

Supplier payments.

Booking confirmation.

Approved company bank accounts.

Credit limits.

Agent ledger reconciliation.

Cancellation charges.

Refunds.

Who We Are Looking For: Mandatory Requirements

✅ Minimum 7 years of travel industry experience

✅ At least 4–5 years in B2B travel / international holidays

✅ Strong international destination knowledge

✅ Experience working with travel agents

✅ Experience selling customized international packages

✅ Experience dealing with international DMCs and suppliers

✅ Strong B2B sales and negotiation ability

✅ Good understanding of pricing and gross profit

✅ Excellent English and Hindi communication

✅ Strong CRM and reporting discipline

✅ Team-management experience

✅ Ability to work from our Bengaluru office

Strong Preference

Candidates will receive additional preference if they:

⭐ Already manage a network of 200+ travel agents

⭐ Have personally handled large B2B accounts.

⭐ Can demonstrate repeat business generated from travel agents.

⭐ Have relationships with DMCs across multiple destinations.

⭐ Have worked with an OTA, DMC, tour operator or large travel agency.

⭐ Understand both India outbound and GCC outbound travel markets.

⭐ Have experience attending SATTE, OTM, ATM, TTF or similar travel trade events.

⭐ Have managed a B2B team previously.

We Are NOT Looking For

This role may not be suitable if your experience is primarily:

Ticketing only.

Domestic travel only.

B2C counter sales only.

Operations without sales responsibility.

Calling agents without generating bookings.

Creating itineraries without commercial ownership.

We need somebody capable of building a business vertical, not simply processing bookings.

Compensation

Fixed Salary

₹70,000 – ₹1,50,000 per month

depending on:

Experience.

Existing agent network.

International destination knowledge.

Previous revenue responsibility.

Team-management experience.

Performance Incentive

I strongly recommend keeping an additional uncapped or structured performance incentive based primarily on collected gross profit, rather than only sales value.

For example, a strong manager earning ₹90,000–₹1 lakh should be capable of earning substantially more when they build a profitable B2B vertical.

How to Apply

Please send:

Updated CV

Current salary

Expected salary

Notice period

Current location

Number of years in B2B travel

Approximate number of active travel-agent relationships

Top international destinations handled

Previous monthly/annual B2B sales handled

Team size previously managed

Bengaluru – Work From Office