Client Relationship Executive

Job Title: Client Relationship Executive About the Role We're looking for a personable, proactive Client Relationship Executive to be the primary point of contact between SAM and our clients. This role suits someone who's great with people, quick on follow-ups, and genuinely invested in client satisfaction. Key Responsibilities Serve as the single point of contact for assigned clients on day-to-day operational matters Conduct regular client visits/calls to gather feedback and address concerns Coordinate with internal teams (operations, QA, HR) to resolve client complaints promptly Track and follow up on open issues until closure; ensure timely escalation where needed Maintain client records, visit reports, and communication logs in Excel/app-based tools Build strong, long-term relationships to ensure client retention and satisfaction Identify opportunities for upselling/cross-selling additional services Prepare periodic client satisfaction and account status reports for management Requirements Prior experience in client servicing, account management, or relationship roles (facility management/B2B services preferred) Excellent communication and interpersonal skills Proficiency in MS Excel and app-based reporting/CRM tools Strong problem-solving mindset with a sense of urgency on follow-ups Presentable, confident, and professional demeanor Willingness to go on ground for client site visits Preferred Prior experience in a multi-site facility management or FM company Bachelor's degree (any stream)