Walkme Developer

Delta System & Software, Inc. · Bangalore, India

Job Description

• Design and deliver WalkMe enablement workshops
• Facilitate hands-on sessions using WalkMe playbooks and certification programs
• Identify and support WalkMe “champions”
• Establish a WalkMe Center of Excellence (CoE) for governance
• Be part of a team providing Learning Design & Development services to customers.
• Collaborate closely with Client stakeholders to identify instructional goals/objectives for WalkMe programs and design solutions for WalkMe
• Work with subject matter experts and stakeholders to design course format and packaging to provide seamless learner (User) experience
• Participate in and contribute to setting the Project standards for learning experience
• Design, build, and maintain WalkMe Smart Walk-Thrus, SmartTips, Launchers, ShoutOuts, and other DAP elements to enhance user adoption and engagement.
• Partner with business stakeholders, product owners, and UX teams to identify user pain points and digital adoption opportunities.
• Configure WalkMe to support application onboarding, process automation, and self-service support.
• Develop segmentation, rules, and goals within WalkMe for personalized user experiences.
• Train team members on WalkMe platform

Experience and Qualification

• 5+Years experience working with WalkMe and 10+ years of experience working with any Digital Adoption platform in a development or implementation role
• Walkme developer and Program Manager certified
• Walkme DAP100 professional
• Hands on experience developing Walkme walks on multiple platforms such as SAP, SuccessFactors, Oracle, Salesforce, Servicenow, websites, etc.
• Walkme system provisioning experience
• Troubleshoot and resolve issues related to WalkMe deployments
• Support training efforts by aligning WalkMe content with instructional design best practices
• Strong interpersonal skills and ability to communicate with people at all levels and cultures
• Ability to navigate a complex matrixed and virtual environment
• Customer focused and results oriented with attention to detail and solution focused mentality
• Strong sense of ownership, systematic troubleshooting and ability to follow through tasks to completion
• The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed