Operations Lead - Hospitality

<p><strong>Location: Mumbai </strong> </p><p><strong>Industry: Co-Living / Student Housing / Hospitality </strong> </p><p><br /></p><p>We are looking for an experienced Operations Lead to oversee and streamline property operations across our portfolio. If you have a strong background in hospitality, co-living, student housing, serviced apartments, or facility operations and are passionate about driving operational excellence, we'd love to connect with you. </p><p><br /></p><p><strong>Key Responsibilities </strong> </p><ul><li>Manage end-to-end property operations and ensure smooth day-to-day functioning across locations. </li><li>Own and monitor operational budgets, including P&amp;L management, OPEX control, petty cash management, and cost optimization initiatives. </li><li>Oversee procurement, vendor management, inventory control, and facility management to ensure operational efficiency. </li><li>Ensure compliance with fire &amp; safety standards, audits, statutory requirements, and SOP implementation. </li><li>Lead property teams through training, performance management, and team development initiatives. </li><li>Manage the resident lifecycle, including move-ins, move-outs, onboarding, customer experience, and complaint resolution. </li><li>Monitor and resolve operational issues through ticketing systems and operational dashboards while maintaining high service standards. </li><li>Gather and analyze resident feedback, implement corrective actions, and continuously improve service quality. </li><li>Support property pre-launch and post-launch activities, including setup, staffing, vendor onboarding, and process implementation. </li> </ul><p><br /></p><p><strong>Requirements </strong> </p><ul><li>7–10 years of experience in Co-Living, Student Housing, Hospitality, Hotels, Serviced Apartments, or Facility Operations. </li><li>Strong understanding of P&amp;L, OPEX management, procurement, petty cash handling, vendor management, and facility operations. </li><li>Experience managing multiple stakeholders and leading on-ground operational teams. </li><li>Familiarity with Property Management Systems (PMS), CRM tools, Helpdesk/Ticketing platforms, and operational reporting systems. </li><li>Strong leadership, communication, and problem-solving skills. </li><li>Customer-centric approach with a focus on operational excellence and service quality. </li> </ul><p><br /></p><p><strong>What We Offer </strong> </p><ul><li>A high-impact role with significant ownership and decision-making responsibilities. </li><li>Opportunity to lead operations for a growing organization. </li><li>A dynamic environment with ample learning and growth opportunities. </li> </ul><p><br /></p>