Infrastructure Engineer

We are seeking to recruit an Infrastructure Engineer. The position will be in our headquarters in midtown Manhattan. Our office works on a hybrid, 4-day in-office schedule with mandatory Tuesday through Thursday attendance.

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Core responsibilities
Work closely with the IT Director on all aspects of technology at the firm, including:Administer and own the helpdesk function — triage, prioritize, and resolve incidents and service requests, ensuring service levels are met and business disruption is minimized.Deliver white-glove, high-touch technical support — serving as the primary point of contact for end users, including senior stakeholders and executives, with a premium on responsiveness, discretion, and professionalism.Own and continuously improve the end-user computing experience across the firm.Manage the day-to-day of the Citrix environment, including non-persistent (pooled) and persistent virtual desktops, published applications, and desktop image maintenance.Own endpoint patch management — ensure workstations, virtual desktops, and thin clients are patched promptly to maintain a strong security posture and reduce vulnerability exposure, with appropriate testing and phased rollout.Administer the Dell Wyse thin-client estate via Wyse Management Suite — device provisioning, configuration, firmware, and lifecycle management.Manage the firm’s mobile device fleet through MDM (e.g., Microsoft Intune) — enrollment, compliance and app-protection policies, and remote lock/wipe of lost or compromised devices.Participate in an on-call / after-hours support rotation, providing coverage for critical issues outside standard business hours.Handle user onboarding and offboarding — account provisioning and timely deprovisioning, access assignment following least-privilege principles, and equipment setup.Create and maintain clear documentation and knowledge-base articles; drive process and workflow improvements.Contribute to infrastructure projects and firm initiatives, working closely with the Infrastructure Manager.Perform system administration tasks in support of daily operationsKey Technical Skills and Experience Citrix Virtual Apps and Desktops (CVAD) — hands-on administration of non-persistent and persistent desktops, image management (MCS), published applications, and end-to-end troubleshooting of the user session experience.Endpoint patch management using tools such as PDQ, Shavlik, or similar — including patch testing, phased deployment, and remediation.Thin client / VDI endpoint management, ideally Dell Wyse and Wyse Management Suite (WMS).Windows desktop OS administration and troubleshooting (Windows 10 / 11).Microsoft 365 administration and end-user support — Exchange Online, Teams, OneDrive/SharePoint, and licensing.Microsoft Entra ID (Azure AD) identity administration including Conditional Access, MFA, and device-compliance policies, administered within established security policy.Working knowledge of Microsoft Azure (light) portal navigation and basic resource administration.Active Directory administration — user and group accounts, Group Policy, and file/folder (NTFS and share) permissions, applying least-privilege access; DNS/DHCP familiarity.Mobile Device Management — ideally Microsoft Intune — iOS/Android enrollment, compliance, and app-protection policies.Endpoint security and management — EDR, endpoint protection, and endpoint management platforms.Scripting to automate routine tasks — PowerShell (primary); Bash a plus.Strong documentation and process-management skills.Basic Knowledge: General networking concepts — DNS, DHCP, TCP/IP, and VPN.VMware vSphere / ESXi in a supporting capacity.Backup technologies (Veeam).Exposure to Linux (Red Hat) and basic-level support.Data center and SAN / storage awareness.Experience: Minimum of 5-7 years with virtualization, Active Directory, Windows OS and CitrixFinancial Services or Hedge Fund experience preferredBA/BS degree requiredOther Required Qualifications: Adaptability & Growth: A continuous learner who is open to new technologies, projects, and initiatives. You must be able to thrive and adapt in a fast-paced, diverse, and growth-oriented environment.Problem-Solving: Proven ability to perform intermediate root cause analysis, resolve critical issues under pressure, and apply creative problem-solving skills with a critical eye for detail. xzbcwsv Execution: Capable of balancing multiple priorities, managing time effectively, and meeting deadlines while handling multiple tasks simultaneously.Communication & Service: Excellent verbal and written communication skills with a strong focus on providing a high level of professionalism and customer service