Coordinator BPS Cust Serv

Customer Service CoordinatorWe're looking for a detail-oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.Responsibilities:Professionally receive and resolve customer order issuesResearch and resolve issues, collaborating with internal and external teamsUpdate orders, pricing, and customer criteria in internal systemsMonitor dashboards and alerts daily to identify and address issues quicklyEscalate unresolved issues to appropriate managers or supervisorsInvestigate rules engine issues and follow established resolution proceduresMaintain accurate documentation in compliance with company policiesBuild and maintain strong relationships with customers, clients, and coworkersSupport Customer Replenishment (CRP/VMI) processes when applicableComplete special projects and additional duties as assignedQualifications:High School Diploma or GED requiredAssociate Degree preferredFormal customer service training a plus2+ years of customer service, administrative, or business process experienceFood broker experience preferredSkills & Abilities:Strong communication, organization, and problem-solving skillsProficient in Microsoft Word, Excel, and OutlookComfortable with data entry and order management systemsAbility to work with standard office equipmentStrong attention to detail in a fast-paced environmentJoin a team where your customer service skills make a real impact every day.