Senior Manager

Senior Operations Manager – Medical Devices Location: Kolkata Shift: 12 PM – 11 PM Qualification: Graduate in Life Sciences, Pharmacy, Biotechnology, Biomedical Engineering, or Mechanical Engineering Experience: 12 Years Are you a seasoned leader with extensive experience in the Medical Devices industry and a proven track record of managing large-scale operations? We are looking for a dynamic Senior Operations Manager to drive operational excellence. Key Responsibilities ✅ Lead end-to-end global Product Quality Complaint (PQC) operations for a team of approximately 200 professionals . ✅ Ensure regulatory compliance, audit readiness, CAPA governance, and quality performance across complaint management processes. ✅ Manage customer escalations and build strong stakeholder and client relationships. ✅ Drive operational transformation through automation, AI, analytics, and continuous improvement initiatives. ✅ Lead strategic governance programs and support regulatory inspections and audits. ✅ Deliver business outcomes by achieving KPIs, SLAs, financial targets, and customer satisfaction goals. ✅ Build and develop high-performing teams while fostering a culture of quality and compliance. Required Experience ✔ 12 years of experience in the Medical Devices industry, preferably in a Medical Devices BPO environment. ✔ 8–10 years of leadership experience managing large-scale global operations. ✔ Strong expertise in: Product Quality Complaints (PQC) Post Market Surveillance (PMS) Vigilance Quality & Customer Quality Operations CAPA Programs Complaint Handling Systems Regulatory Compliance & Audits