Product Manager II, Personalisation

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you’ll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.We are looking for a Product Manager II to help shape and scale the personalisation platform that powers relevant experiences for travellers across the customer journey. In this role, you will focus on one of personalization’s most important challenges: helping the business make useful, timely decisions when we know little or nothing about a traveller. You will lead platform product for experiences serving cold‑start, new, and anonymous travellers—using context, intent, behavioural signals, experimentation, and machine-learning capabilities to create relevance from the first interaction. You will partner closely with engineering, data science, design, analytics, marketing, and customer‑facing product teams to turn platform capabilities into measurable traveller and business outcomes. This is a hands‑on product role for someone who can move between customer problems, technical trade‑offs, and delivery details.Key ResponsibilitiesDefine and communicate the product priorities and roadmap for personalisation capabilities serving cold‑start, new, and anonymous travelersTranslate traveller and business needs into clear platform requirements, product narratives, success measures, and prioritised backlogsPartner with engineering and data science on contextual personalisation, identity resolution, feature generation, model serving, and decisioningCollaborate with product teams to make shared personalisation capabilities easy to adopt, test, understand, and measureLead discovery and experimentation, including hypothesis development, test design, rollout planning, and interpretation of resultsMake thoughtful trade‑offs across traveller value, business objectives, privacy, fairness, explainability, operational complexity, latency, and platform scalabilityMinimum Qualifications2+ years of experience shipping ML products or platform capabilities in a product management roleStrong product judgment and can frame ambiguous problems, identify high‑value opportunities, and make pragmatic decisionsYou are comfortable working with technical teams on application programming interfaces, data flows, event instrumentation, model inputs and outputs, experimentation systems, or other platform conceptsExperience defining measurable outcomes and using quantitative and qualitative evidence to guide product decisionsYou are customer‑centred and curious about how travellers discover, compare, and choose travel productsYou communicate clearly and can influence partners across engineering, data science, design, analytics, and business teamsPreferred QualificationsExperience with cold‑start, new‑user, anonymous‑user, or session‑based personalisationYou have built or scaled shared platforms used by multiple product teamsFamiliarity with recommendation systems, ranking, contextual bandits, embeddings, feature stores, model serving, identity graphs, or real‑time decisioningYou understand experimentation methodology, causal measurement, online metrics, and guardrail metricsExperience with privacy, consent, data governance, or responsible artificial intelligence considerations in personalisation productsYou have worked in travel, commerce, marketplaces, search, media, or another domain where relevance and intent are central to the customer experienceSuccess MetricsIn your first 12–18 months, success may include:Establishing a clear, aligned roadmap for improving personalisation for cold‑start, new, and anonymous travelersIncreasing the coverage and quality of relevant personalised experiences where historical traveller data is limited or unavailableImproving traveler and business outcomes through robust experimentation and measurementStrengthening adoption of shared personalisation capabilities by partner product teamsImproving visibility into platform performance, model quality, latency, data health, and key guardrailsBuilding trusted operating partnerships across product, engineering, data science, design, analytics, and business stakeholdersAccommodation requestsExpedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.About Expedia GroupExpedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.Equal OpportunityExpedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group™ connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first‑party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Group’s ecosystem includes three flagship consumer brands – Expedia®, Hotels.com®, and Vrbo® – the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease. #J-18808-Ljbffr