Product Support Engineer I – Aircraft Connectivity & Tactical Communications
Revolution Technologies · Englewood, Colorado, United States
FULL TIMEpermanent
Job Description
*** No C2C ****** W-2 Only ****** USC or GC Holder ****** 12-Month Contract-to-Hire ****** Must have a SECRET Clearance or be able to obtain and maintain one ****** Aerospace or Defense background ***
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
We are hiring a Product Support Engineer I – Aircraft Connectivity & Tactical Communications to support aircraft connectivity and computing systems.
This contract-to-hire role will provide Tier 1 assistance for deployed systems and support the installation, testing, troubleshooting, and improvement of concept and prototype products.
Responsibilities:Provide real-time technical support to aircrews through chat and emailSupport product and system-prototype installation and testingPerform basic troubleshooting, equipment restarts, and connection cyclingDetect and document system errors, defects, and corrective actionsPrioritize incidents according to mission urgencyEscalate unresolved issues to engineers and higher support tiersCoordinate corrective actions with engineers, operators, and customersDocument activity in a classified ticketing systemMonitor deployed-system health and identify recurring trendsDevelop and maintain knowledge-base documentation
Required qualifications:Bachelor’s degree in a related field or an applicable combination of education and experienceTwo years of Aerospace, defense, government, DoD, or military backgroundExposure to wireless networks, tactical communications, and personal computersFamiliarity with system-level maintenance of network and communications systemsBasic familiarity with Windows and Linux environmentsStrong communication, customer-interface, and ticket-documentation skillsLogical troubleshooting and escalation judgmentAbility to obtain an interim Secret clearance upon hire and progress toward full clearanceAbility to work fully onsite and transition to future shift-based coverage xzbcwsv
Preferred qualifications:Experience with help desk operations and ticketing systemsFamiliarity with Ubuntu, Red Hat, Kubernetes, or containerized environmentsKnowledge of military operations, units, and logisticsFamiliarity with communications-system and sensor integrationAbility to read schematics and service manuals and follow test proceduresRF, vehicle-installation, or equipment-maintenance experienceSecurity+, Network+, or A+ certification
Note: Candidates must be open to future morning, afternoon, overnight, weekend, or rotating coverage as the operation expands to 24/7 support.
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
We are hiring a Product Support Engineer I – Aircraft Connectivity & Tactical Communications to support aircraft connectivity and computing systems.
This contract-to-hire role will provide Tier 1 assistance for deployed systems and support the installation, testing, troubleshooting, and improvement of concept and prototype products.
Responsibilities:Provide real-time technical support to aircrews through chat and emailSupport product and system-prototype installation and testingPerform basic troubleshooting, equipment restarts, and connection cyclingDetect and document system errors, defects, and corrective actionsPrioritize incidents according to mission urgencyEscalate unresolved issues to engineers and higher support tiersCoordinate corrective actions with engineers, operators, and customersDocument activity in a classified ticketing systemMonitor deployed-system health and identify recurring trendsDevelop and maintain knowledge-base documentation
Required qualifications:Bachelor’s degree in a related field or an applicable combination of education and experienceTwo years of Aerospace, defense, government, DoD, or military backgroundExposure to wireless networks, tactical communications, and personal computersFamiliarity with system-level maintenance of network and communications systemsBasic familiarity with Windows and Linux environmentsStrong communication, customer-interface, and ticket-documentation skillsLogical troubleshooting and escalation judgmentAbility to obtain an interim Secret clearance upon hire and progress toward full clearanceAbility to work fully onsite and transition to future shift-based coverage xzbcwsv
Preferred qualifications:Experience with help desk operations and ticketing systemsFamiliarity with Ubuntu, Red Hat, Kubernetes, or containerized environmentsKnowledge of military operations, units, and logisticsFamiliarity with communications-system and sensor integrationAbility to read schematics and service manuals and follow test proceduresRF, vehicle-installation, or equipment-maintenance experienceSecurity+, Network+, or A+ certification
Note: Candidates must be open to future morning, afternoon, overnight, weekend, or rotating coverage as the operation expands to 24/7 support.
Details
| Company | Revolution Technologies |
| Location | Englewood, Colorado, United States |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |