Customer support executive – safe ride process

We are hiring Customer Support Executives for an international Safe Ride process, where you will assist UK & US customers with their queries and concerns related to ride-hailing services such as Ola/Uber.

Role: Customer Support Executive

Process: Safe Ride – UK & US Clients

Experience: Freshers & 6 Months BPO Experience

Joining: Immediate Joiners Preferred

Key Responsibilities

Handle customer queries and concerns related to ride bookings and services. Provide accurate and timely resolutions to customer issues. Assist customers with ride-related doubts, cancellations, payments, driver-related concerns, and other service queries. Communicate professionally with UK and US customers. Maintain a high level of customer satisfaction. Follow defined process guidelines and quality standards. Document customer interactions accurately in the system.

Eligibility

Freshers are eligible to apply. Candidates with 6 months or more BPO/customer support experience can also apply. Excellent verbal communication skills are required. Comfortable handling international customers. Basic computer knowledge and good typing skills. Immediate joiners will be preferred.

Skills Required

Good English communication Customer handling skills Problem-solving ability Active listening Basic computer proficiency Willingness to work in rotational shifts