Senior Client Servicing Manager_Loyalty

BigCity Promotions · Assam, India

Roles and Responsibilities:

• Manage enterprise loyalty and engagement programs from implementation through ongoing operations.
• Work directly with client stakeholders including Marketing, Trade Marketing, Sales, CRM and Digital teams.
• Conduct requirement gathering meetings and workshops.
• Understand business, operational and technical requirements.
• Translate client discussions into clear functional documents for Product and Engineering teams.
• Understand configurable SaaS platforms and business workflows.
• Coordinate with Product, Tech, Operations, Analytics and Finance teams.
• Prepare implementation plans, project trackers, MOMs and action lists.
• Manage timelines, risks, dependencies and project execution.
• Drive UAT, testing, issue tracking and production launches.
• Identify opportunities to improve processes and recommend better solutions.

Experience Required:

• 5-8 years of relevant experience.
• Experience managing enterprise clients and multiple large implementations.
• Comfortable interacting with senior client stakeholders.
• Able to independently drive large projects and mentor junior team members.

Mandatory Skills

• Excellent Communication & Requirement Gathering
• Strong SaaS & Logical Thinking
• Strong Project Management Skills
• Detail Oriented
• Solution Oriented
• Right Attitude