Customer service specialist

Your Mission:
To act as the primary contact for assigned customers, ensuring flawless order execution, timely deliveries, and high customer satisfaction through strong coordination with Sales, Planning, Production, Logistics, Finance, and Quality teams.
Responsibilities:
Manage end-to-end order processing from receipt or orders to dispatch within defined timelines
Enter orders accurately in ERP systems with correct specifications, put ups, and delivery dates
Coordinate confirmation dates with Planning and Stock teams
Communicate proactively with customers on order status, dispatches, and delays
Handle Tier-1 customer queries and escalate complex issues appropriately
Prepare open-order reports and customer-specific summaries
Coordinate daily dispatch planning with logistics and warehouse teams
Track delayed shipments and verify dispatch documentation
Support sampling, hanger requests, and first orders for new customers
Coordinate credit approvals and payment conditions with Finance
Act as the primary contact for quality-related complaints
Escalate delivery risks early to Sales Managers
Report system issues and maintain weekly order trackers
Profile:
Customer Service / Order Management professional with hands-on experience in manufacturing or trading environments
Minimum 2 years of experience in customer service, order processing, or supply-chain coordination
Strong process discipline and attention to detail
Comfortable working daily in ERP systems and Excel-based reports
Experienced in coordinating with Sales, Planning, Production, Logistics, Finance, and Quality teams
Industry exposure to textiles, furniture, home décor, or manufacturing sectors preferred
Fluent in English; Hindi, Tamil, or other Indian languages are a plus
Customer-centric, proactive, resilient under pressure, structured, and accountable
Hands-on mindset with strong ownership of tasks
Location: South India, ideally in Coimbatore (Tamil Nadu)