Air Export Supervisor

Air Export Supervisor DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. We have an exciting opportunity for an Air Export Supervisor who will be responsible for the end to end performance and profitability of the local Air Freight Export product team which includes Operations and Customer Service. This role drives performance of the team while ensuring quality and regulatory compliance. Key Responsibilities: Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Air Freight Export processes Serves as the escalation contact for customer's Air Freight Export shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction Assumes responsibility for good working practices, safety, and security for customer shipments and staff Collaborate with internal customers (Gateway, Trucking, and Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the US Air Freight Product team Supervises unionized staff; responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes Skills / Requirements: BA/BS preferred or minimum of 2 years supervisory experience within the logistics / transportation industry Exceptional communication skills (verbal, written, and presentations) Comprehensive knowledge of Air Freight Export processes Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint,