Service Delivery- Team Leader Mumbai, Maharashtra

At TTEC, we’re all about the Human Experience. Elevated. As a Team Lead, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team. You’ll report to the ManagerWe’re looking for a leader to Act as one, as you will encourage and motivate y