Finacle L3 Support

PeopleScout · India

Hiring: Finacle L3 Support Engineer

Location: Chennai (Work from Office)

Client: Leading Banking / Core Banking Program

Experience: 8+ Years

Job Description

We are looking for an experienced Finacle L3 Support Engineer with strong expertise in Finacle Core Banking , production support, incident management, and banking operations. The ideal candidate should possess hands-on experience in supporting Finacle applications, troubleshooting production issues, and ensuring seamless banking operations.

Key Responsibilities

• Provide L3 application support for Finacle Core Banking systems.
• Analyze, troubleshoot, and resolve production issues within SLA timelines.
• Perform Root Cause Analysis (RCA) and implement preventive actions.
• Support EOD/BOD activities and critical batch processing.
• Monitor Finacle application health, interfaces, and dependent systems.
• Coordinate with business users, development teams, and infrastructure teams for issue resolution.
• Support release deployments, patches, upgrades, and production validations.
• Handle incident, problem, and change management activities.
• Work closely with banking operations teams on transaction-related issues.
• Maintain support documentation, SOPs, and knowledge repositories.
• Participate in major incident calls and provide technical resolutions.

Mandatory Skills

• Hands-on experience in Finacle Core Banking (7x/10x/11x) .
• Strong experience in L2/L3 Production Support .
• Good knowledge of CASA, Deposits, Loans, Payments, Clearing, GL, Trade Finance modules.
• Experience in EOD/BOD support activities.
• Strong understanding of Incident, Problem, and Change Management processes.
• Experience in SQL/Oracle PL/SQL .
• Knowledge of Unix/Linux environments.
• Experience with ticketing tools such as ServiceNow/JIRA .
• Banking domain experience is mandatory.

Preferred Skills

• Finacle customization exposure.
• Finacle scripting knowledge.
• Experience in RTGS, NEFT, IMPS, UPI, Clearing operations.
• Exposure to API integrations and interfaces.
• ITIL certification.