Customer Care Executive - ACOFEL (Phone Support)

Location: Remote / Melbourne, VIC Employment Type: Full-time About Acofel is Australia's driving instructor marketplace, connecting learners with the right instructor, fast. We're growing our Customer Care team and looking for someone who's great on the phone and genuinely enjoys helping people. What you'll do Handle inbound and outbound calls with learners and driving instructors Resolve booking, payment, and account queries with patience and clarity Log interactions accurately in our support system Escalate complex issues to the right team Maintain a friendly, professional tone on every call What we're looking for 2+ years of experience in phone-based customer support (BPO/call centre background welcome) Clear, confident spoken English - a neutral/Australian, British,