Nutrition Team Lead

Curefit · Bengaluru, India

About the Role

We are looking for a Nutrition Team Lead who is passionate about improving client outcomes through operational excellence, team leadership, and continuous product improvement. This role is responsible for managing a team of nutrition coaches , driving revenue , ensuring high-quality client service , tracking key performance metrics, and driving initiatives that enhance the overall client journey.

Key Responsibilities

Team Leadership & People Management

• Lead, mentor, and manage a team of Nutrition Coaches.
• Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
• Drive team engagement, motivation, and continuous learning.
• Identify coaching gaps and implement improvement plans.
• Support hiring, onboarding, and training of new nutrition coaches.

Product Ownership & Revenue Responsibilities

• Identify opportunities to increase revenue , including expired client reactivation, pack renewals, and continuity program conversions etc.,
• Take end-to-end ownership of the nutrition-led product journey, from onboarding and engagement to retention, renewal, referral generation, and revenue growth.
• Monitor and drive key business metrics including active users, program adoption, weight-loss outcomes, coach productivity, renewal %, referral conversions, and overall revenue contribution of the nutrition function.
• Partner with Product, Growth, Sales, Service Ops, and Customer Success teams to identify opportunities that improve user experience, retention, upsell, and monetization.
• Develop and execute revenue growth initiatives such as renewal campaigns, nutrition consult conversions, referral programs, add-on service adoption, and targeted retention interventions for at-risk clients.
• Analyze client behavior, cohort performance, churn reasons, renewal trends, referral performance, and revenue leakage points to identify actionable opportunities for business growth.
• Drive data-backed decision making by reviewing dashboards, funnel metrics, customer feedback, NPS insights, and operational performance to improve both client outcomes and commercial performance.
• Prepare and present weekly and monthly business reviews covering retention, referrals, renewals, program adoption, revenue performance, cohort trends, and ROI of nutrition-led initiatives, along with clear action plans and ownership trackers.

Service Delivery & Performance Management

Own and monitor key service metrics including:

• Client weight loss outcomes
• Coach connect adherence
• Client progress tracking
• Meal plan completion
• Client retention
• NPS and client satisfaction
• Coach productivity and quality metrics
• Analyze performance trends and identify improvement opportunities.
• Ensure timely follow-ups and adherence to client protocols.
• Conduct regular quality audits and feedback sessions.

Product & Client Journey Ownership

• Oversee the complete client journey from onboarding to program completion.
• Identify client pain points and recommend improvements.
• Connect with any escalated clients to provide feedback and close tickets timely.
• Collaborate with Product, Operations, and Tech teams to improve the nutrition experience.
• Drive implementation of new features, workflows, and nutrition initiatives.
• Ensure consistency across all client touchpoints.

Process Improvement & Innovation

• Lead new nutrition initiatives to improve engagement and retention.
• Develop and optimize SOPs for the nutrition team.
• Identify automation and process improvement opportunities.
• Participate in pilot programs and product testing.

Required Skills

• Strong people management skills
• Ability to motivate and develop teams
• Excellent decision-making skill
• Ownership mindset
• Problem-solving ability
• Excellent verbal and written communication
• Ability to provide constructive feedback
• Strong stakeholder management
• Comfortable working with numbers and performance metrics
• Ability to analyze reports and derive actionable insights
• Data-driven decision making

Technical Skills

• Microsoft Excel
• Microsoft Word
• Google Sheets
• PowerPoint (preferred)

Qualifications

• Bachelor's or Master's degree in Nutrition & Dietetics, Clinical Nutrition, or a related field.
• 4+ years of experience in nutrition coaching or healthcare operations.
• Minimum 2 years of team handling experience preferred.