Client Success & Growth Manager

Client Success & Growth Manager

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Poppy Exteriors is seeking a highly organized, proactive, and customer-focused Client Success & Growth Manager to support business growth and daily operations. This role will serve as the primary point of contact for leads and clients, manage scheduling and administrative tasks, develop referral partnerships, and help drive recurring revenue growth.
Part-Time10–20 hours per week initially2–3 days per weekOpportunity to grow into a larger role as the company expands
Responsibilities:Respond to and follow up with new leads and client inquiriesSchedule consultations and recurring service appointmentsBuild relationships with Realtors, property managers, and referral partnersSupport marketing initiatives, referrals, and client retention effortsManage client communications and ensure an exceptional customer experienceCoordinate technician schedules and assist with operational planningMaintain CRM, client records, estimates, and service agreementsIdentify opportunities for service upgrades and recurring memberships
Ideal Candidate:Strong communication and relationship-building skillsHighly organized with excellent attention to detailComfortable managing multiple priorities in a fast-paced environmentExperience in customer service, sales, operations, or business development preferredSelf-motivated, professional, and growth-orientedPossesses a positive, can-do attitude and takes initiative without being askedStrong problem-solving skills with the ability to think critically and find solutions independently
QualificationsBachelor's degree or equivalent experienceExperience in customer successStrong written and verbal communication skillsDetail oriented and analyticalDemonstrated ability to increase customer satisfaction
Work EnvironmentThis position will begin in a hybrid capacity as Poppy Exteriors continues through an exciting growth and expansion phase. Initially, a combination of remote work and in-person meetings will be required. As the company grows, a dedicated office location is planned, and the role may transition to a more office-based position. Flexibility, adaptability, and a willingness to grow alongside the company are essential.
*This position begins part-time and includes a 90-day introductory period. During this time, employees will receive training, support, and performance feedback while determining mutual fit and long-term growth opportunities within the company. xzbcwsv
Compensation$20.00–$23.00 per hour, depending on experience and qualificationsOpportunity for advancement as Poppy Exteriors continues to growFlexible scheduling options available based on business needs
This position offers the opportunity to play a key role in expanding a luxury home services brand while helping create exceptional experiences for clients throughout San Diego County.