Crm & online sales executive (luxury fashion)
Vaayu - A Clothing Brand · Kolkata, India
Job Description
Job Title: CRM & Online Sales Executive (Luxury Fashion)
Location: Kolkata (On-site)
About the Role
VAAYU is looking for a proactive and customer-focused CRM & Online Sales Executive to manage customer interactions and drive online conversions. This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across Whats App and Instagram.
Key Responsibilities Customer Query Management:
Respond to all customer queries on Whats App & Instagram promptly and professionally
Abandoned Cart Recovery:Follow up with customers to recover abandoned carts and improve conversion rates
Online Sales Conversion:Engage with customers, recommend products, and close sales through personalized interaction
COD Order Confirmation:Call and confirm COD orders before dispatch to reduce RTO
Payment Tracking:Track and update all payments received via website and Whats App
Returns & Alterations:Coordinate return pickups and manage alteration requests efficiently
RTS (Ready to Ship) Updates:Ensure all prepared orders are marked Ready to Ship in the system
Reporting:Share weekly reports on sales, conversions, returns, and customer interactions
Requirements 1–4 years experience in CRM, online sales, or customer handling Strong communication skills (English & Hindi; Bengali is a plus) Experience with Whats App/Instagram customer handling Organized, responsive, and sales-oriented mindset
What We’re Looking For Someone who is fast, reliable, and customer-first Comfortable handling multiple chats and follow-ups daily A problem-solver who can coordinate across teams (sales, warehouse, logistics) Interest in fashion / luxury / D2 C brands is a plus
Work Location: In person
Details
| Company | Vaayu - A Clothing Brand |
| Location | Kolkata, India |
| Type | FULL TIME |
| Niche | design |
| Experience | permanent |