Senior leadership liaison & customer service lead

WHACK Sports · India

WHACK Sports is looking for a sharp, reliable professional to work closely with our senior management team — coordinating meetings, managing communications, and keeping key actions on track — while owning and running our customer service function.

This is primarily a leadership liaison role. You'll be the person senior managers rely on to stay organised and follow through, and you'll also take full ownership of customer service — running it day to day, not just stepping in when needed.

What you'll do Support senior leaders with diaries, meeting coordination, notes and briefing packs Sit in on leadership meetings, capture actions, and chase them through to completion Liaise between senior management and other teams — including coordination between our Indian and Australian offices Prepare simple performance and operational reports for leadership Own and run customer service, including chat and email queries, resolving issues efficiently and managing escalations Set the standard for how customer service is handled, and keep process guides and documentation current

What we're looking for Strong communication skills and confidence liaising with senior stakeholders Excellent organisation and attention to detail Ability to manage competing priorities and follow through independently Discretion and reliability when handling sensitive information Prior experience in an executive assistant, leadership support, or similar coordination role is highly regarded Comfortable owning and running a customer service function, not just handling individual queries

What we offer A senior-facing role combining leadership liaison with genuine ownership of customer service Direct, regular contact with senior management A supportive, fast-growing retail business Regular check-ins and performance reviews

If you're an organised, capable professional who thrives supporting senior leaders — and wants real ownership of a customer service function, not just a supporting role in one — we'd love to hear from you.

Company Description WHACK Sports is a performance-driven sports retailer that has grown from a small online store in 2013 into one of Australia’s most dynamic and innovative multi-sport ecosystems. Headquartered in Brisbane with flagship stores on the Gold Coast and in South Melbourne, WHACK supports thousands of athletes with elite gear, custom apparel, and next-generation training technology. The company combines deep product knowledge, AI-powered recommendations, and immersive retail experiences to deliver highly personalized service. WHACK partners with schools, clubs, academies, and sporting bodies to drive community impact and high-performance outcomes. Guided by the “NEVER BEATEN” mindset, the team focuses on innovation, integrity, and standout service for every athlete and family.