AI-Driven Payments CX Manager

Partners in Digital Health · Dallas, United States

Baylor Scott & White Health is seeking a seasoned professional to manage 1–2 AI-enabled journey solutions within a cross-functional team. You will coordinate with clients, vendors, and internal departments to translate strategic vision into practical AI-enabled improvements for the customer experience.

The role emphasizes problem-solving, data analysis, and collaboration with the CX Director to drive pilots through enterprise rollout while mentoring Journey Architects for professional