Learning Operations Coordinator

Description:

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Position: Learning Operations Support CoordinatorLocation: Hybrid - Mon/Fri. WAH | Tue-Thu onsite Home Office NYC/51 Madison AveExperience Level: Min. 2 - 3 Years of ExperienceInterviews: At least 2 Rounds
Need local for this position USC and GC are not accepted on C2C only on W2 will work, H1 Can apply for this position.
Position SummaryThe Learning Operations Support role is an opportunity to build experience in Learning & Development while helping deliver high-quality learning experiences across the organization. This role supports the day-to-day coordination of learningprograms while using technology, data, and AI-enabled tools to help the team work more efficiently.
The ideal candidate is curious, organized, comfortable with technology, and eager to learn. You don’t need to be an expert in Learning & Development or AI—we’re looking for someone who enjoys learning new tools, working with data, solvingproblems, and finding better ways to get things done.
What You’ll Do
Support Learning OperationsHelp coordinate learning programs, experiences, and events from planning through completion.Support learning calendars, enrollment, communications, materials, and program logistics.Keep learning records, resources, trackers, and program documentation organized and up to date.Respond to questions and provide support to learners, facilitators, and team members.Help ensure learning programs run smoothly and provide a positive learner experience.Use AI & TechnologyUse AI-enabled platforms and digital tools to support everyday work and make processes more efficient.Explore ways AI can help with activities such as drafting communications, creating content, conducting research, analyzing information, and preparing reports.Learn new digital tools and share helpful tips and use cases with the broader L&D team.Stay curious about emerging technologies and new ways they can support learning and team productivity.Work with Data & InsightsHelp track participation, completion, learner feedback, engagement, and other learning metrics.Support the creation and maintenance of reports, dashboards, and recurring updates.Review data to identify trends, patterns, and opportunities for improvement.Help translate learning data into clear takeaways that the team can use to make decisions.Help Us Continuously ImproveLook for opportunities to make L&D processes simpler, more consistent, and easier to manage.Maintain trackers, templates, workflows, and other team resources.Support the testing and implementation of new tools, processes, and ways of working.Bring new ideas, curiosity, and a willingness to learn and experiment.What You BringBachelor’s degree or equivalent experience; relevant coursework, internships, or project experience in areas such as Human Resources, Learning & Development, business, communications, data/analytics, technology,or a related area is a plus.Work or internship experience supporting programs, events, HR, Learning & Development, or operations.Strong organizational skills and attention to detail.Comfort working with technology and an interest in learning new digital and AI-enabled tools.Foundational skills working with data, spreadsheets, or reporting, with an interest in building analytical capabilities.Strong written and verbal communication skills.Ability to manage multiple tasks, follow through on commitments, and ask questions when needed.A collaborative, proactive mindset and willingness to learn.Curiosity about how technology, AI, and new ways of working can improve the employee learning experience.Helpful, But Not RequiredExperience with tools such as Microsoft Excel, PowerPoint, Teams, or similar workplace technology. xzbcwsv Exposure to AI tools, learning platforms, reporting tools, or automation through coursework, internships, projects, or personal exploration.