Learning and Development Manager

Atain · India

Manager - Learning & Development (Content & Digital Learning)

Location: India Department: Learning & Development / Talent Development

Reports To: Head - Learning & Development

Role Overview

We are seeking an experienced and innovative Manager - Learning & Development to lead the design, development, and implementation of high-impact learning solutions across business operations. The ideal candidate will possess deep expertise in training content creation within the BPO industry , instructional design, digital learning technologies, and learner experience design.

This role requires a strategic learning professional who can manage end-to-end learning projects, lead a team of content developers and instructional designers, and deliver engaging learning experiences through e-learning modules, AI-enabled learning solutions, digital simulations, gamification, and immersive learning technologies .

The successful candidate will bring a strong understanding of adult learning principles, business process training, and modern learning technologies, including Articulate 360, Adobe Captivate, AI-driven authoring tools, and simulation-based learning platforms .

Key Responsibilities

Learning Strategy & Content Development

• Design and implement scalable learning solutions aligned with business objectives and operational requirements.
• Lead the development of training curricula, facilitator guides, learner manuals, assessments, job aids, SOP-based learning content, and knowledge management resources.
• Create engaging and performance-focused learning experiences for customer service, sales, technical support, and back-office operations within a BPO environment.
• Apply instructional design methodologies such as ADDIE, SAM, Design Thinking, and Learning Experience Design (LxD).
• Ensure all learning content meets quality, compliance, and organizational standards.

E-Learning & Digital Learning Solutions

• Develop interactive e-learning programs using Articulate Storyline, Rise 360, and Adobe Captivate .
• Design and implement simulation-based learning experiences to enhance learner engagement and skill application.
• Leverage AI-powered authoring tools and automation technologies to improve content development efficiency.
• Create scenario-based learning, branching simulations, gamified learning journeys, and interactive assessments.
• Drive adoption of innovative digital learning approaches, including virtual learning environments and immersive technologies.

AI & Digital Simulation Innovation

• Lead initiatives involving Artificial Intelligence, digital simulations, virtual role-plays, and experiential learning solutions .
• Integrate AI-enabled learning tools for content creation, personalization, performance support, and learner analytics.
• Develop customer interaction simulations and process-based learning experiences that reflect real-world business scenarios.
• Evaluate emerging learning technologies and recommend solutions that improve learning effectiveness and business impact.

Team Leadership & Capability Building

• Lead, coach, and mentor instructional designers, content developers, and learning specialists.
• Establish governance frameworks, content standards, and quality assurance processes.
• Drive continuous capability-building initiatives focused on modern instructional design practices and digital learning innovation.
• Promote a culture of creativity, collaboration, and continuous improvement.

Stakeholder & Project Management

• Manage multiple learning projects simultaneously while ensuring adherence to timelines, budgets, and quality standards.
• Partner with Operations, Quality, Training, SMEs, and Business Leaders to identify learning needs and performance gaps.
• Communicate project progress effectively and manage stakeholder expectations across multiple business functions.
• Ensure optimal resource allocation and project prioritization.

Learning Analytics & Effectiveness

• Define and track learning metrics, including learner engagement, completion rates, knowledge retention, and performance improvement.
• Evaluate training effectiveness using Kirkpatrick's Evaluation Model and other measurement frameworks.
• Utilize learning analytics to drive continuous improvement and demonstrate business impact.
• Establish KPIs related to learner performance, operational efficiency, and training quality.

Qualifications & Experience

Experience

• 8-12 years of experience in Learning & Development, Instructional Design, or Learning Experience Design.
• Minimum 3-5 years of people management experience.
• Strong experience in BPO, Customer Experience, Shared Services, Contact Center, or Global Operations environments .
• Proven experience in content development, curriculum design, and digital learning implementation.

Educational Qualification

• Bachelor's Degree in Education, Human Resources, Business, Communications, or a related field.
• Certification in Instructional Design, Digital Learning, Learning Technologies, or Project Management is preferred.

Core Skills & Competencies

Content Creation & Instructional Design

• Expertise in instructional design and adult learning principles.
• Strong content writing, editing, and curriculum development capabilities.
• Experience developing SOP-based, process training, behavioral, and functional learning content.
• Ability to translate complex business processes into learner-friendly formats.

Learning Technologies

• Advanced proficiency in:
• Articulate Storyline 360
• Rise 360
• Adobe Captivate
• Learning Management Systems (LMS)
• AI-enabled learning platforms
• Simulation and gamification tools

AI & Digital Learning

• Hands-on experience with AI-powered content creation and learning technologies.
• Knowledge of digital simulations, virtual role-plays, and immersive learning experiences.
• Exposure to conversational AI, adaptive learning, and learner analytics platforms.

Leadership & Stakeholder Management

• Strong people leadership and coaching skills.
• Ability to influence senior stakeholders and drive alignment.
• Excellent collaboration and relationship management capabilities.
• Strong project planning, execution, and governance skills.

Communication

• Excellent verbal and written communication skills.
• Strong business writing and technical documentation expertise.
• Ability to present learning strategies and outcomes to leadership audiences.

Success Measures

Success in this role will be demonstrated through:

• Delivery of high-quality learning content and scalable digital learning solutions.
• Increased adoption of AI-driven learning methodologies and simulation-based training.
• Improved learner engagement, proficiency, and operational performance.
• Effective utilization of Articulate, Captivate, and digital learning technologies to drive business outcomes.
• Strong team performance, innovation, and capability development.
• Measurable impact on productivity, quality, customer experience, and operational KPIs.

Preferred Attributes

• Experience working in global or matrix organizations.
• Exposure to digital transformation and workforce upskilling initiatives.
• Passion for learning innovation, AI technologies, and learner experience design.
• Strong problem-solving and strategic thinking abilities.
• Continuous learner with a growth mindset and a focus on business impact.

Interested Candidates share cv- Swapnil- 7042379178