SaaS Product Implementation Program Manager - Public Sector

At Icertis, we are revolutionizing how United States federal agencies and government organizations manage their most important contracts—spanning defense, healthcare, public safety, and more.

Make your application after reading the following skill and qualification requirements for this position.
Join our public sector team and help drive technological transformation for the US government and Federal agencies where your work will make a direct impact on national operations. Discover more about Icertis public sector solutions here.
ResponsibilitiesLead and manage complex, multi-year SaaS implementation projects for Federal clients.Ensure timely, high-quality program execution across planning, delivery, and customer success phases.Bring structured, repeatable program methodologies tailored for defense and aerospace implementations.Act as a key liaison with Federal client stakeholders, understanding and aligning with their program execution models.Build strong, trust-based relationships with clients, especially within high-security and compliance-driven environments.Manage cross-functional internal and client-facing teams with a focus on delivery precision and accountability.Monitor and manage program budgets, risks, and performance KPIs, providing clear communication and escalation when needed.Drive continuous improvement and post-implementation analysis to improve future delivery cycles.
Qualifications8+ years of Digital program or project management experience in Federal, GovCon, or Aerospace and DefenseDemonstrated success managing large, complex technology implementations in the Public Sector marketIn-depth knowledge of Federal, GovCon, or A&D client program management structures and execution frameworksExperience working in regulated environments involving ITAR, DFARS, or NIST complianceFamiliarity with AI-powered solutions and ways of working is a must-haveStrong leadership and organizational skills, with the ability to drive disciplined executionStrong communication skills and experience in client-facing consulting rolesGrowth mindset, and ability to adapt and pivot in a fast-changing environmentBachelor’s degree in engineering, Computer Science, or related field required; PMP or related certification preferred
Our Commitments: Icertis is committed to: Icertians (employees) and their family's physical, mental and financial health and wellbeingTurbocharging Icertians careersMaking a social and environmental impact in our communitiesCultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and suppliersGenerous holidays including the 4th of July week off – paidFree professional and leadership coachingAnnual personal development allowance
What We OfferRobust medical (physical & mental vision and dental benefitsEmployee assistance program (EAP)Equity (RSUs) and shared ownership in the companyGenerous 401K matchFlexible work environmentPaid maternity and paternity leaveGenerous holiday and PTO programCaaS (coaching as a service)Annual personal development allowance7 Days for Humanity – 7 paid volunteer days annuallyGlobal and regional DEIB steering committees, employee resource groups (ERGs)Global DEIB training programs and guest speakers throughout the year
Salary RangeMin $117,000 - Max $175,000 USD per yearPay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary, an annual bonus and an equity component are included in the compensation package.
This position will be working on US government contracts which require either US Citizens or US Persons (Permanent Residents) depending on the project. xzbcwsv Additionally, this role may require the ability to obtain and maintain a US government Top Secret security clearance.