Chat Support Associate

Aasma Careers · Sahibzada ajit singh nagar, India

We are hiring for a MNC Company for E-Commerce Chat Support Executive Role for Mohali location (Work From Office Job)

Job Description

We are hiring Chat Support Executives for a leading MNC Company. The role involves assisting customers over voice calls by resolving their queries over the chat and providing a high-quality customer experience.

Key Responsibilities

• Handle customer chat professionally.
• Resolve customer queries related to e-com products and services.
• Provide accurate information and appropriate solutions.
• Maintain customer satisfaction and ensure quality service.
• Follow company policies and compliance guidelines.
• Accurately update customer interactions in the system.
• Rotational Shift

Eligibility

• 12th Pass
• Good communication skills in English & Hindi
• Basic computer knowledge.
• Typing 30 WPM
• Customer service attitude with good problem-solving skills.

Salary & Benefits

• CTC 19K (15.4K In Hand)
• 6 Days Working (1 Rotational week off)

Interview rounds

• HR interview(Telephonic)
• AMCAT Test
• Ops Round (Virtual Interview)
• Client Round (Virtual Interview)