Network Technician

JOB DESCRIPTION
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This role supports a large-scale enterprise data center environment, ensuring day-to-day operations run smoothly and efficiently. The Network Technician acts as an on-site point of contact responsible for managing tickets, supporting change control processes, and troubleshooting network or infrastructure issues. A typical day involves monitoring incident queues, coordinating with geographically distributed teams, performing audits, and ensuring proper documentation and communication. This role is critical in maintaining uptime, improving operational processes, and delivering a high-quality customer experience in a fast-paced, dynamic environment.
Roles & Responsibilities: ·Serve as the primary on-site point of contact for data center operations and support activitiesMonitor, manage, and update incident tickets, ensuring timely resolution and proper documentationPerform audits and support change control processes within the data centerTroubleshoot network and infrastructure issues as they ariseBuild, maintain, and optimize operational processes for break/fix activities and communication workflowsProactively communicate with geographically distributed team members and stakeholdersEscort unbadged personnel in secure environments while maintaining compliance with policiesTrain new team members on operational procedures, tools, and best practicesEnsure high-quality customer experience through efficient issue resolution and communicationREQUIRED SKILLS AND EXPERIENCE2+ years of experience in data center operations or network support, including hands-on troubleshooting and incident management2+ years of experience using ticketing systems (e.g., ServiceNow, Jira, or similar) to log, track, and resolve incidents2+ years of experience with written and verbal communication in technical environments, including documentation and cross-team collaboration1+ year of experience working in change management processes within IT or data xzbcwsv center environments1+ year of experience working independently in a fast-paced environment with minimal supervisionProven ability to multitask and manage competing priorities effectivelyReliable mobile communication access (phone/email) for real-time updates and coordinationNICE TO HAVE SKILLS AND EXPERIENCEExperience training or mentoring junior team membersFamiliarity with enterprise-level data center environmentsExperience working with geographically distributed teamsExposure to network infrastructure components (routers, switches, cabling)Process improvement or documentation standardization experience