Senior Product Liaison

Hawaii Medical Service Association · Honolulu, United States

1. Responsible for feasibility and requirements throughout the product lifecycle, including: gathering and prioritizing product and client (employer group, agent, consultant) requirements, refining the product vision, assessing feasibility, identifying technical and operational roadblocks, providing solutions for implementation and troubleshooting.
2. Serve as liaison between various HMSA and external business, operational and IT departments to ensure alignment between technical and non-technical teams.
3. Responsible for managing and implementing business rules, product guardrails and complex product and benefit builds in the product and benefits management system. Manages workflow and controls for development, review and promoting to production within the system.
4. Primary resource for future and ongoing product and benefit integration and mapping activities with the product and benefits system and other systems.
5. Promptly respond to incidents and other events as necessary
6. Perform all other miscellaneous responsibilities and duties as assigned or directed.