Servicenow ITOM Specialist_101202

Company: IT Services Organization Key Skills: CMDB, ITOM, Incident Management, Change Management, ServiceNow, Problem Management, Operations Management, Scripting, Automation Roles and Responsibilities: Configure and administer ServiceNow ITOM capabilities to support IT operations management workflows. Maintain and govern CMDB data to ensure configuration accuracy and reliable service mapping. Manage Incident Management processes, including triage workflows, assignment logic, and operational reporting. Support Problem Management and root-cause workflows to reduce recurring incidents. Implement and oversee Change Management processes, including approvals, scheduling, and change tracking. Skills Required: 6-12 years of relevant experience Strong experience with ServiceNow platform and ITOM m