Director of Studio Operations — Multi-Unit Beauty & Wellness
sundays studio · New York, New York, United States
FULL TIMEpermanent
Job Description
Director of Studio Operations — Multi-Unit Beauty & Wellness New York, NY • Onsite • Full-time Leadership role with strong in-studio presenceBase Salary: $110,000–$120,000 + up to $20,000 annual performance bonus
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
About sundayssundays is a non-toxic nail care brand at the intersection of beauty and wellness. Our studios are designed to feel clean, calm, and restorative — a place where clients can slow down, feel cared for, and leave better than they arrived.We currently operate six studios across New York, with plans to continue expanding. We are looking for a strong operational leader to help build the systems, culture, and team structure needed for our next stage of growth.
The Rolesundays is looking for a hands-on Director of Studio Operations to lead our NYC studios and act as the multi-unit general manager across locations. This role is responsible for driving studio sales, hiring and developing studio leaders, improving client experience, and ensuring each location meets its monthly goals.This role combines strategic thinking, operational discipline, and people leadership. You will lead and mentor Studio Managers and Front Desk Managers while ensuring each location delivers exceptional client experiences, strong team culture, and consistent financial performance.
What You'll OwnFinancial Performance & Profitability (35%)Drive revenue growth and financial health across all studio locations.Responsibilities include:Lead studio teams to meet or exceed monthly sales targets across all locationsMonitor studio performance using key metrics including revenue vs targets, technician utilization, client rebooking, and payroll efficiencyIdentify performance patterns early and implement solutions that improve both revenue and operational efficiencyPartner with Studio Managers to develop strong local performance plansCollaborate with leadership on initiatives that drive sustainable growth across the studio network
Operational Excellence(25%)Help build the operating systems that support a multi-location business.Responsibilities include:Build and maintain a weekly studio performance dashboard tracking key KPIs including revenue vs target, technician utilization rate, rebooking rate, technician retention, and payroll efficiencyEstablish consistent weekly operating rhythms, including studio reviews, performance coaching, and leadership check-insUse data to identify opportunities for improvement across scheduling, service delivery, and studio performancePartner with the founder to refine operational systems that support scaling from six studios to ten and beyond
Team Development & Culture (25%)Lead and develop a strong studio leadership team.Responsibilities include:Hire, onboard, and mentor Studio Managers and Front Desk ManagersProvide regular coaching on leadership, performance management, and operational disciplineBuild a culture where team members feel supported, accountable, and proud of their workRetain high-performing technicians by fostering an environment where talented people can grow and thriveRecognize and celebrate team achievements across locations
Client Experience & Sales Leadership (15%)Ensure every studio delivers the sundays client experience while coaching teams to increase rebooking, thoughtful service upgrades, and retail product sales.
Responsibilities include:Lead studio teams in delivering exceptional, consistent client experiencesCoach teams on client rebooking, thoughtful service upgrades, and retail product recommendationsHelp each studio grow product retail sales with a goal of retail reaching 15% of total studio revenueEnsure team members understand sundays products and can recommend them naturally based on each client’s nail care needsTrain teams to connect the sundays clean beauty and wellness philosophy to both services and productsHelp teams understand how rebooking, upgrades, retail sales, and client care influence overall studio performanceAddress client feedback and concerns thoughtfully to maintain high levels of satisfaction
Operational Focus AreasDirector of Studio Operations will monitor and improve key performance indicators across the studio network, including:Revenue vs studio targetsTechnician utilization rate and scheduling efficiencyPayroll efficiencyClient rebooking rateTechnician retentionThese metrics ensure studios operate efficiently while delivering exceptional client experiences and maintaining a strong team culture.
Who You AreYou are a disciplined and thoughtful operator who cares deeply about people, culture, and performance.You likely have:5 to 7+ years of experience in operations or multi-unit management, ideally within a premium service, hospitality, retail, beauty, or wellness environmentStrong operational instincts and comfort working with performance dataA leadership style that is supportive, clear, and accountableExperience building systems and processes in growing businessesA hands-on approach — you lead from the floor, not just from spreadsheetsA genuine belief in the sundays philosophy of non-toxic beauty and mindful self-careYou thrive in entrepreneurial environments and enjoy helping businesses grow.
Compensation & BenefitsBase salary: $110,000 – $120,000 depending on experiencePerformance bonus: up to $20,000 annually, paid quarterlyOpportunity to grow into VP of Studio Operations as the company expandsThe chance to help shape the future of a fast-growing wellness-focused brand
Bonus ScorecardQuarterly performance bonuses are based on a scorecard designed to reward both studio growth and operational health. xzbcwsv Metric | WeightStudio revenue vs targets | 30%Technician utilization rate | 25%Client rebooking rate | 20%Technician retention | 15%Leadership & cultural alignment (Founder assessment) | 10%This balanced scorecard ensures the role is recognized for driving revenue growth, improving operational efficiency, maintaining strong team culture, and leading in alignment with the sundays brand values.
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
About sundayssundays is a non-toxic nail care brand at the intersection of beauty and wellness. Our studios are designed to feel clean, calm, and restorative — a place where clients can slow down, feel cared for, and leave better than they arrived.We currently operate six studios across New York, with plans to continue expanding. We are looking for a strong operational leader to help build the systems, culture, and team structure needed for our next stage of growth.
The Rolesundays is looking for a hands-on Director of Studio Operations to lead our NYC studios and act as the multi-unit general manager across locations. This role is responsible for driving studio sales, hiring and developing studio leaders, improving client experience, and ensuring each location meets its monthly goals.This role combines strategic thinking, operational discipline, and people leadership. You will lead and mentor Studio Managers and Front Desk Managers while ensuring each location delivers exceptional client experiences, strong team culture, and consistent financial performance.
What You'll OwnFinancial Performance & Profitability (35%)Drive revenue growth and financial health across all studio locations.Responsibilities include:Lead studio teams to meet or exceed monthly sales targets across all locationsMonitor studio performance using key metrics including revenue vs targets, technician utilization, client rebooking, and payroll efficiencyIdentify performance patterns early and implement solutions that improve both revenue and operational efficiencyPartner with Studio Managers to develop strong local performance plansCollaborate with leadership on initiatives that drive sustainable growth across the studio network
Operational Excellence(25%)Help build the operating systems that support a multi-location business.Responsibilities include:Build and maintain a weekly studio performance dashboard tracking key KPIs including revenue vs target, technician utilization rate, rebooking rate, technician retention, and payroll efficiencyEstablish consistent weekly operating rhythms, including studio reviews, performance coaching, and leadership check-insUse data to identify opportunities for improvement across scheduling, service delivery, and studio performancePartner with the founder to refine operational systems that support scaling from six studios to ten and beyond
Team Development & Culture (25%)Lead and develop a strong studio leadership team.Responsibilities include:Hire, onboard, and mentor Studio Managers and Front Desk ManagersProvide regular coaching on leadership, performance management, and operational disciplineBuild a culture where team members feel supported, accountable, and proud of their workRetain high-performing technicians by fostering an environment where talented people can grow and thriveRecognize and celebrate team achievements across locations
Client Experience & Sales Leadership (15%)Ensure every studio delivers the sundays client experience while coaching teams to increase rebooking, thoughtful service upgrades, and retail product sales.
Responsibilities include:Lead studio teams in delivering exceptional, consistent client experiencesCoach teams on client rebooking, thoughtful service upgrades, and retail product recommendationsHelp each studio grow product retail sales with a goal of retail reaching 15% of total studio revenueEnsure team members understand sundays products and can recommend them naturally based on each client’s nail care needsTrain teams to connect the sundays clean beauty and wellness philosophy to both services and productsHelp teams understand how rebooking, upgrades, retail sales, and client care influence overall studio performanceAddress client feedback and concerns thoughtfully to maintain high levels of satisfaction
Operational Focus AreasDirector of Studio Operations will monitor and improve key performance indicators across the studio network, including:Revenue vs studio targetsTechnician utilization rate and scheduling efficiencyPayroll efficiencyClient rebooking rateTechnician retentionThese metrics ensure studios operate efficiently while delivering exceptional client experiences and maintaining a strong team culture.
Who You AreYou are a disciplined and thoughtful operator who cares deeply about people, culture, and performance.You likely have:5 to 7+ years of experience in operations or multi-unit management, ideally within a premium service, hospitality, retail, beauty, or wellness environmentStrong operational instincts and comfort working with performance dataA leadership style that is supportive, clear, and accountableExperience building systems and processes in growing businessesA hands-on approach — you lead from the floor, not just from spreadsheetsA genuine belief in the sundays philosophy of non-toxic beauty and mindful self-careYou thrive in entrepreneurial environments and enjoy helping businesses grow.
Compensation & BenefitsBase salary: $110,000 – $120,000 depending on experiencePerformance bonus: up to $20,000 annually, paid quarterlyOpportunity to grow into VP of Studio Operations as the company expandsThe chance to help shape the future of a fast-growing wellness-focused brand
Bonus ScorecardQuarterly performance bonuses are based on a scorecard designed to reward both studio growth and operational health. xzbcwsv Metric | WeightStudio revenue vs targets | 30%Technician utilization rate | 25%Client rebooking rate | 20%Technician retention | 15%Leadership & cultural alignment (Founder assessment) | 10%This balanced scorecard ensures the role is recognized for driving revenue growth, improving operational efficiency, maintaining strong team culture, and leading in alignment with the sundays brand values.
Details
| Company | sundays studio |
| Location | New York, New York, United States |
| Type | FULL TIME |
| Niche | healthcare |
| Experience | permanent |