Valet Ramp Captain

Valet Ramp Captain Job Description The Valet Ramp Captain will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expectations. This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff, and overall support to the Guest Service Manager. Essential Responsibilities Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients. Greet guests in a professional and friendly demeanor upon arrival and departure. Ensure valet attendants provide the highest level of customer service. Provide strong leadership and lead by example to enhance the team's performance. Monitor and maintain efficient traffic flow throughout the valet staging area. Supervise valet operations and resolve issues in the absence of the Guest Service Manager. Retrieve and park vehicles in designated areas cautiously. Follow all appearance standards as set forth by Evolution Parking