Assistant Dircector - Applications

SRM University, AP · India

Roles & Responsibilities:

• Lead and manage all University application systems including ERP, LMS, Intranet, Online Admissions, Examination Systems, and other academic and administrative applications.
• Plan, implement, monitor, and support application lifecycle management including requirement gathering, development/customization, testing, deployment, upgrades, and maintenance.
• Act as the primary interface between functional process owners, internal IT teams, and external vendors for application-related initiatives.
• Oversee application support operations, including ticketing systems, issue resolution, root cause analysis, and SLA compliance.
• Ensure effective User Acceptance Testing (UAT) for new implementations, enhancements, patches, and upgrades prior to production rollout.
• Review and approve functional requirement documents, change requests, and system design proposals for accuracy and alignment with institutional needs.
• Ensure data consistency, integrity, security, and availability across all application modules and integrated systems.
• Develop, review, and enforce SOPs, process documentation, user manuals, and training materials for application usage and support.
• Coordinate application access management, role-based permissions, periodic user audits, and compliance with information security policies.
• Monitor application performance, system utilization, and user adoption, and recommend improvements or optimizations.
• Manage vendor relationships, contracts, AMC, and SLA for application platforms and service providers.
• Support digital transformation initiatives by identifying opportunities for automation, system integration, and adoption of new technologies.
• Prepare periodic MIS reports, dashboards, and status updates on application performance, projects, incidents, enhancements, and risks for ITKM leadership and University management.
• Collaborate closely with IT Infrastructure, Information Security, and Knowledge Management teams to ensure seamless and secure application operations.
• Mentor and supervise application support teams, ensuring skill development, performance management, and service quality.
• Ensure compliance with University policies, regulatory requirements, audit observations, and best practices in application management.

Qualification:

● B.E. / B.Tech / M.Tech / MCA in Computer Science, Information Technology, or a related discipline.

● Relevant certifications in ERP, project management, or application platforms will be an added advantage.

Experience & Skills Required:

• Minimum 18 years of progressive experience in enterprise application management, preferably in higher education or large organizations.
• Strong experience in ERP, LMS, and large-scale institutional applications.
• Proven ability to manage multi-vendor environments and complex application ecosystems.
• Excellent understanding of SDLC, IT service management, and change management processes.
• Strong leadership, stakeholder management, and communication skills.
• Ability to work in a dynamic academic environment with diverse user groups.