Payroll support

About Department:

Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.

Position Purpose :

Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team.

Preferred Functional Knowledge:

Indian Payroll Knowledge Good Written & Verbal Communication Experience into Customer Support

Key Responsibility:

Support clients on phone, email or remote support tools in using and deriving maximum value from the application Acquire and maintain a comprehensive understanding of greyt HR - in terms of usage, configuration, implementation and value Proactively build strong customer relationships Understand client requirements, configure the greyt HR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner Solutionize either through configurations or workarounds to address client specific requirements Develop competence in the use of all the information systems used in implementation of the application

• Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process

Tools experience if any:

• Experience in Greyt HR & Zendesk