Associate Manager, Global GBS

Description Position: EDM Lead Reports to: HTR EDM Manager Position Summary: We are hiring an experienced Employee Data Management (EDM) Lead to oversee daily HR data operations, system accuracy, and team performance. This role balances people leadership with hands-on system administration to ensure all employee life cycle data—from onboarding to exit—is processed efficiently and within established SLAs. You will play a vital role in maintaining high data quality, generating key workforce analytics, and safeguarding sensitive employee information Primary Responsibilities: Process Management : Managing and overseeing the work of employees. Handling escalated customer inquiries and resolving complex issues. Building and maintaining strong relationships with end customer. Ensuring customer sa