IT Support Analyst, Staff

The IT Support Analyst within Blackbaud Corporate IT is a level 2 technical support role responsible for delivering high‑quality end user support that includes complex troubleshooting and support for company’s different endpoints. This role will work closely with the Service Desk, System Engineering, HR, Facilities, and external vendors to ensure reliable, secure, and efficient IT operations across endpoints and collaboration technologies. What you’ll be doing: End User & Endpoint Support Provide in‑office and in-person IT support for employees and leadership Handle live support requests, including phone, chat, and ticketing tools Endpoint support for desktop environments, VDI, and mobile devices Install, configure, maintain, and troubleshoot hardware and software issues Employee onboardin