CALL CENTER SUPERVISIOR

Ziauddin Hospital · India

Department: MARKETING & BUSINESS DEVELOPMENT

Location: NORTH CAMPUS

Position Status: Full Time

JOB SPECIFICATION:

ACADEMIC QUALIFICATIONS

Master or Bachelor in Business /Science preferred

WORK EXPERIENCE

Min. 4 - 5 years experience

PROFESSIONAL QUALIFICATIONS

Any relevant Certification

JOB SUMMARY:

Oversee international call center operations, analyze performance trends, optimize resource allocation, and provide strategic recommendations to enhance operational efficiency and effectiveness. Ensure exceptional customer orientation and service delivery, maintaining high service standards while addressing the needs and expectations of international customers.

• Manage relationships with local and international clients to strengthen engagement, retention, and service quality.


• Oversee and manage call center operations across Pakistan and Dubai, ensuring operational efficiency and consistent service delivery.


• Identify business development opportunities to expand the client portfolio and drive business growth


• Lead, motivate, and mentor both teams, serving as a role model for professionalism, accountability, and customer service excellence.


• Develop and implement strategies to improve team performance, productivity, and customer satisfaction.


• Optimize resource allocation and streamline processes to enhance operational effectiveness.


• Prepare performance reports and provide strategic recommendations to senior management regarding operational improvements and business expansion.