Customer Support Associate

BrewSkin · Gurugram, India

"It is a 3 month internship with a clear path to full-time based on performance. Immediate joiners preferred"

Apply Only if you are agreeing with the following criteria :

1. Have you completed your graduation ?
2. Are you comfortable commuting to Gurgaon?
3. Are you comfortable working Mon to Sat (10 AM - 7 PM)?
4. You will be provided (Rs 10,000- Rs15,000) stipend for the 0-3 months with an opportunity to go Full-Time. Are you comfortable with this?

About us :

We’re building a next-gen beauty brand rooted in community, culture, and real conversations.

And this role? You’re the bridge between the brand and the people. This is a 3 month internship with the opportunity to go Full-time if your goals are met.

What You'll Do

• Respond to customer queries across WhatsApp, Instagram, Email, and Phone Calls.
• Handle order-related concerns including tracking, cancellations, returns, exchanges, refunds, and delivery issues.
• Coordinate with logistics partners to resolve shipping and delivery-related escalations.
• Maintain a positive, empathetic, and professional attitude while interacting with customers.
• Resolve customer complaints efficiently while maintaining the brand's tone of voice.
• Keep detailed records of customer interactions and update internal systems.
• Coordinate with the Operations team to ensure quick issue resolution.
• Identify recurring customer concerns and share feedback with relevant teams for process improvements.
• Meet daily response time and resolution targets.

What We're Looking For

• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask in a fast-paced startup environment.
• Good organizational and time-management skills.
• Knowledge of Google Sheets, Excel, and customer support tools.
• A customer-first mindset with patience and empathy.
• Prior experience in Customer Support, E-commerce, or D2C brands is preferred but not mandatory.

Bonus :

• Experience in D2C / beauty / community-led brands (not mandatory)
• Familiarity with Google Sheets, Notion, or shipping tools
• Understanding of customer experience + operations workflows

What You’ll Gain :

• Work directly with founders
• Real ownership from Day 1
• Hands-on exposure to building a D2C brand from scratch

If you enjoy solving problems, communicating with people, and creating exceptional customer experiences, we'd love to hear from you.