Customer Relationship Management Executive

Shri Paramani Jewels · India

Shri Paramani Jewels is looking for a CRM Executive to manage customer relationships and ensure smooth coordination from post-sales follow-up to product delivery.

• Manage post-sales customer communication and follow-ups .
• Coordinate with customers regarding product delivery schedules and timelines .
• Schedule deliveries based on customer requirements and internal availability.
• Follow up with customers for pending payments before delivery .
• Coordinate with the sales and delivery teams to ensure products are delivered on time.
• Keep customers updated about order status, payment status, and delivery timelines.
• Maintain accurate customer and order records.
• Handle customer queries and ensure a smooth post-sales experience.

• 2–4 years of experience in CRM, customer service, retail, or post-sales coordination.
• Excellent communication and interpersonal skills .
• Strong follow-up and coordination skills.
• Good organizational and time-management abilities.
• Customer-focused approach with attention to detail.
• Experience in jewellery, luxury retail, or high-value products will be an advantage.