Patient Coordinator

Handa Aesthetics and Plastics · South delhi, India

Company Description Handa Aesthetics and Plastics is a specialized practice focused on delivering high-quality aesthetic and plastic surgery services. The clinic is committed to providing safe, evidence-based treatments and personalized care to each patient. A collaborative team of medical professionals and support staff work together to ensure a comfortable and informed patient experience. The environment emphasizes professionalism, respect, and clear communication with patients at every stage of their journey.

Role Description The Patient Coordinator is a full-time, on-site role based in South Delhi, responsible for guiding patients through their experience at the clinic. Day-to-day tasks include welcoming patients, managing check-in and check-out processes, and supporting reception desk operations. The role involves handling appointment scheduling, confirming and rescheduling visits, and maintaining accurate patient records. The Patient Coordinator will answer phone and in-person inquiries, provide clear information about services and procedures, and coordinate with clinical staff to ensure smooth patient flow. The role also includes verifying basic details, managing follow-ups, and maintaining a professional, compassionate approach in all patient interactions.

Qualifications

• Candidates should possess strong Phone Etiquette and effective Communication skills for interacting with patients and staff.
• Candidates should possess experience with Appointment Scheduling and Receptionist Duties in a clinic or similar customer-facing environment.
• Candidates should possess familiarity with Medical Terminology to support accurate communication and coordination with clinical teams.
• Candidates should possess strong organizational and time-management skills, with attention to detail in handling patient records and follow-ups.
• Prior experience in a healthcare, aesthetics, or hospitality setting is beneficial.
• Proficiency with basic computer applications and clinic management software is an advantage.
• Ability to maintain confidentiality, demonstrate empathy, and work effectively in a team-oriented environment.