Guest Service Agent

Guest Services AgentAt Mirbeau, we've spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we're committed to creating a workplace where our people feel supported, respected and empowered to grow. That's why health, balance and well-being are core values in everything we do.The Guest Services Agent works closely with all departments to create a seamless, personalized, and memorable experience for every Mirbeau guest. Key responsibilities include welcoming guests with warmth, handling check-ins and check-outs, answering questions, and ensuring special requests are fulfilled to the highest standards. Our ideal candidate is charismatic, energetic, and articulate- with exceptional communication and organizational skills, the ability to multitask and remain composed under pressure. Above all, this role is about delivering hospitality that leaves every guest feeling valued, cared for, and eager to return.Pay rate: $20.00 to $22.50 per hour.Job Responsibilities:Guest Experience Deliver exceptional service and ensure high guest satisfaction by following Forbes and Mirbeau standardsProvide a warm, professional welcome- greet, register, and check-in arriving guests, create key cards, and escort/direct guests to their roomsAssist departing guests with check-out, billing inquiries, and payment processingRespond promptly and courteously to guest questions, requests, and concerns- resolving issues with professionalism and carePromote resort amenities and services by staying informed on offerings, facilities, and hours of operationFront Desk Operations Verify daily arrivals, reservations, and room statuses, update pass-on logs, and communicate special requests to the appropriate teamsPrepare pre-registrations, room changes, no-shows, and guest amenities in a timely mannerMaintain accurate guest folios, posting charges promptly and coordinating with Spa and Food & Beverage for transfersProcess payments, authorize credit cards, and complete daily cash handling, deposit logs, and reportingPerform shift checklists, drawer counts, guest deliveries, and amenities preparationEnsure the front desk and adjacent areas remain clean and organized at all timesCommunication & Collaboration Maintain open communication with all departments to ensure operational alignment and seamless serviceWork closely with Housekeeping to confirm room status updates and coordinate timely turnoversShare important updates, incidents, and guest needs through pass-on logs and internal tools to support smooth shift transitionsAttend scheduled meetings and contribute to team communication and improvement effortsShift-Specific Duties AM Shift: Print expected departures report, review arrivals, and prepare for PM shiftPM Shift: Print credit manager's report, prepare for Night Audit, and confirm next-day readinessStandards & Compliance Follow all resort policies, procedures, and safety protocols, including security of guest valuablesMaintain a neat, professional appearance and arrive prepared and on time for scheduled shiftsUphold Mirbeau's culture of excellence by ensuring every guest interaction reflects warmth, attentiveness, and professionalismPerform additional duties as assignedQualifications, Skills & Educational Requirements:Experience & Knowledge Previous experience in hotel, resort, or spa operations, with a strong understanding of front office procedures and guest service standards.Experience with Property Management Systems (PMS) and hotel-related software highly valued.Background in customer service or hospitality roles strongly preferredSkills & Abilities Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environmentAbility to multitask under pressure while remaining composed and focusedProficiency in computer systems, including handling reservations, guest inquiries, and administrative tasks accuratelyGenuine passion for hospitality and commitment to creating warm, thoughtful, and memorable guest experiencesProfessionalism & Interpersonal Skills Polished, professional appearance in line with elevated hospitality standardsNaturally pleasant, charismatic, and welcoming demeanor, with the ability to build trust and put guests at easeCalm, confident presence with the ability to handle guest interactions with empathy and professionalismStrong verbal and written communication skills, with the ability to convey information clearly, tactfully, and effectivelyAbility to engage courteously and collaboratively with guests, staff, and leadership at all levelsPhysical Requirements Ability to stand for extended periods while maintaining energy, focus, and professionalismPhysical stamina to thrive in a dynamic, guest-facing environmentEmployee Perks and Company Incentives:Discounted rates for services and retail items within the spa!!401K with company matchMedical, Dental, Vision and Life Insurance PlanEmployee Assistance Program and ResourcesPaid time off for full-time AND part-time employees!!Holiday PayCareer advancement potential within the companyAnniversary Program!!Work Performance IncentivesAnd more!!!At the front, only the best bring intention to every detail and make it feel effortless. Come find your balance- and your future- with us.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.