House Manager

<p><b>Position Overview</b></p><p>An affluent Emirati HNI family based in <b>Dubai</b> is seeking an experienced and highly professional <b>House Manager / Estate Manager</b> to oversee the day-to-day operations, hospitality standards, staff management, and maintenance of the Principal's private residence(s).</p><p>The ideal candidate will possess a strong background in <b>luxury household management, estate management, five-star hospitality, or premium F&amp;B operations</b>. Candidates currently or previously employed as <b>House Managers, Estate Managers, Residence Managers, Resident Managers, Hotel Managers, Directors of F&amp;B, or Directors of Operations</b> within luxury hotels, private estates, royal households, VIP residences, or UHNW family environments are strongly encouraged to apply.</p><p><br /></p><p>This role requires exceptional leadership, discretion, attention to detail, and the ability to deliver world-class hospitality and service standards within a private household setting.</p><p><br /></p><p>Key Responsibilities</p><p><b>Estate &amp; Household Operations</b></p><ul><li>Manage the overall operations of the Principal's residence(s), ensuring smooth day-to-day functioning at all times.</li><li>Establish and maintain five-star hospitality and service standards across all household functions.</li><li>Develop, implement, and continuously improve household SOPs, service protocols, and operational guidelines.</li><li>Coordinate all household activities, events, guest visits, and VIP hosting requirements.</li><li>Ensure the property is maintained to the highest standards of cleanliness, presentation, safety, and functionality.</li></ul><p><b>Staff Leadership &amp; Management</b></p><ul><li>Lead, supervise, and develop a team of domestic and operational staff including but not limited to:</li><li>Housekeepers</li><li>Butlers</li><li>Chefs and kitchen staff</li><li>Drivers</li><li>Security personnel</li><li>Gardeners and maintenance teams</li><li>Conduct staff scheduling, performance management, training, and succession planning.</li><li>Instill a culture of professionalism, service excellence, accountability, and confidentiality.</li><li>Manage recruitment, onboarding, and training of household personnel as required.</li></ul><p><b>Hospitality &amp; Guest Experience</b></p><ul><li>Oversee VIP guest arrivals, visits, family events, and special functions.</li><li>Ensure exceptional dining experiences, service delivery, and event execution.</li><li>Coordinate with chefs and service teams for family dining, private gatherings, and formal events.</li><li>Maintain luxury hospitality standards equivalent to leading international hotels and private clubs.</li></ul><p><b>Property &amp; Vendor Management</b></p><ul><li>Manage property maintenance, refurbishment projects, and preventative maintenance programs.</li><li>Liaise with contractors, suppliers, and external service providers.</li><li>Obtain quotations, negotiate contracts, and monitor vendor performance.</li><li>Ensure all systems, equipment, and facilities remain operational and maintained to premium standards.</li></ul><p><b>Financial &amp; Administrative Oversight</b></p><ul><li>Prepare and manage household operating budgets.</li><li>Monitor expenses, procurement activities, and inventory controls.</li><li>Review invoices, service agreements, and supplier contracts.</li><li>Maintain accurate operational records and reporting for the Principal or Family Office.</li></ul><p><b>Compliance &amp; Security</b></p><ul><li>Ensure adherence to household policies, security protocols, and confidentiality requirements.</li><li>Oversee health, safety, and risk management practices within the estate.</li><li>Maintain strict discretion regarding the family's personal, financial, and lifestyle matters.</li></ul><p><br /></p><p><b>Candidate Profile</b></p><p><b>Essential Requirements</b></p><ul><li>Bachelor's Degree in Hospitality Management, Business Administration, Hotel Management, or related discipline.</li><li>Minimum 10+ years of relevant experience in:</li><li>Private household management,</li><li>Estate management,</li><li>Luxury hotel operations,</li><li>High-end food &amp; beverage operations,</li><li>VIP or royal household environments.</li><li>Proven leadership experience managing multicultural teams.</li><li>Strong budgeting, procurement, and operational management skills.</li><li>Excellent command of English (written and spoken).</li><li>High level of professionalism, integrity, discretion, and confidentiality.</li><li>Willingness to work onsite at the Principal's estate.</li></ul><p><br /></p><p>Preferred Backgrounds</p><p>Candidates currently or previously serving in roles such as:</p><ul><li>House Manager</li><li>Estate Manager</li><li>Residence Manager</li><li>Household Manager</li><li>Director of F&amp;B</li><li>Hotel Manager</li><li>Resident Manager</li><li>Director of Operations</li><li>Butler Manager</li><li>Private Family Office Hospitality Manager</li></ul><p><br /></p><p>Preferred Experience</p><ul><li>Experience working with UHNW, HNI, VIP, Royal, or prominent family offices.</li><li>Prior exposure to luxury villas, private estates, palaces, or multi-residence portfolios.</li><li>Arabic language skills would be advantageous.</li><li>Previous GCC experience preferred.</li><li>Ability and willingness to reside on-site (live-in arrangement preferred).</li></ul><p><br /></p><p>Key Competencies</p><ul><li>Luxury Hospitality Management</li><li>Staff Leadership &amp; Development</li><li>Household Administration</li><li>Estate Operations Management</li><li>Guest Relations &amp; VIP Services</li><li>Event &amp; Dining Management</li><li>Budgeting &amp; Cost Control</li><li>Vendor &amp; Contract Management</li><li>Problem Solving &amp; Decision Making</li><li>Discretion &amp; Confidentiality</li><li>Cultural Awareness &amp; Sensitivity</li><li>Attention to Detail</li></ul><p><br /></p><p>What Success Looks Like</p><ul><li>Seamless day-to-day operation of the Principal's residence.</li><li>Consistently exceptional hospitality and guest experience standards.</li><li>Well-managed, motivated, and high-performing household staff.</li><li>Efficient cost management and vendor oversight.</li><li>Proactive maintenance and presentation of the estate.</li><li>Absolute discretion and trustworthiness in all dealings.</li></ul><p><br /></p><p><b>Suitable candidates from luxury hospitality backgrounds (particularly Resident Managers, Hotel Managers, and Directors of F&amp;B from 5-star hotels) with strong people leadership and operational expertise will be considered alongside experienced House Managers and Estate Managers.</b></p><img src="https://www.jobg8.com/Tracking.aspx?UDRukVYB2FlGJ%2f5jaNdBOck2lw4FQQqta" width="0" height="0" />